Houston Texas, 77035
Ph. # 713-***-****
Objective: Seeking a challenging position that will allow me to utilize my Customer Satisfaction skills and experience in planning and organizing with opportunities for personal contribution and professional growth.
Education: Texas School Of Business: Medical Assistant 1997
Health and Safety Institution: Certified Nursing Assistant 1996
Experience: MD Anderson Cancer Center 2012 - Present
Patient Service Coordinator
●Duties: Scheduling first visit appointments and registering new patients.
●Collaborate and coordinate patient test(s) and/or procedure(s) with appropriate departments as well as health care providers
●Reconcile patient charges and financial counseling
●Protects patient confidentiality and ensures accurate patient records
●Interacts with fellow team members to ensure smooth transition of shift changes
●Additional current position experience upon request
St. Luke's Episcopal Hospital 2001 - 2012
Patient Access Service / Administrative Assistant
●Duties: Collects co- payment
●Verifies data during new patient registration to ensure compliance with required forms and consents.
● Assists faculty with calendar management, providing insight into date and time conflicts, confirm completion of requests, reminds faculty appropriately.
● Assist with scheduling, reimbursements and other research related activities, as needed.
●Assist in travel arrangements responds to voicemail and online messages within one business day and answer phone calls in a timely manner.
Skills: 10 years of excellent customer service in healthcare, insurance or related fields.
EPIC Trained (Scheduling)
Proficient in Microsoft Office Products: Word, Excel and PowerPoint
Medical Terminology, Medical Office Procedures