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Manager Customer Service

Location:
Delhi, Delhi, India
Salary:
1000000
Posted:
March 27, 2019

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Resume:

SHWETA RANA

MOBILE: +91-981*******

E-Mail- ac8wyu@r.postjobfree.com

Financial Services Specialist

Sales Design/Process Management/B2B Acquisition Specialist/Team Management

Key Highlights

Dynamic and result oriented professional with notable experience in corporate relationship, lead generation, service delivery and customer service. Presently working as Associate Director-Employee Banking (Standard Chartered Bank)

Strategic planner with demonstrated abilities and expertise in implementing systems/procedures to achieve desired goals consequently enhances overall efficiency.

In depth knowledge of banking products. Following the best practices in banking audit standards.

Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning.

Coherent manager with 11 years plus proven track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen.

PROFESSIONAL EXPERIENCE

STANDARD CHARTERED BANK, New Delhi, India

ASSOCIATE DIRECTOR-EMPLOYEE BANKING, Since Oct’2015-till date

(Have accompanied one of my key EB Corporate to Anfield UK for Liverpool Football Programme in 2016 sponsored by SCB)

Managing Delhi & NCR location for Corporate Relationships - Payroll

Working closely with other channels for enhancing cross sell business for the bank, revenue focus approach.

Awarded by “The Talent Evangelist Award” in 2017

TEAM MANAGER-EMPLOYEE BANKING, Feb 2014-Sep 2015

(Winner of NTB Roadies contest 2015, foreign trip to BALI, Indonesia in September 2015)

Identifying prospective Corporates, acquiring them in record timelines and maximizing revenue with product cross-sell.

Managing existing base of niche corporates in North India & providing them one stop banking solution.

TEAM MANAGER, PREMIUM ACQUISITION, Jan 2012- Jan 2014

Identifying prospective clients and retaining existing clients, generating New to Bank business and deepening the footprint of SCB across Delhi and NCR.

Leadership couch for my team, upheld discipline to accelerate performance management. Leading to improved organizational productivity and performance while managing a team of 15 people across 2 branches.

RELATIONSHIP MANAGER, LIABILITY SALES, Apr 2009 – Dec 2011

Winner of Pan India contest- “Discover the Priority Challenge contest”, foreign trip to Hong Kong & Macau in 2010

Winner of WOW- “Worlds of winner contest for outstanding performance for 2 consecutive years (2010 & 2011)”

ASSOCIATE RELATIONSHIP MANAGER, HNI Delhi, April 2007 – March 2009

Acquisition of HNI’s and Private Banking Customers.

Top performer award- (CTB marathon) in 2008

EDUCATION & PROFESSIONAL DEVELOPMENT

Post Graduate Diploma in Management, HR (PGDM), 2006-2008

Symbiosis Centre for distance learning, Pune

Post Graduate Diploma in International Marketing (PGDIM), May 2007

Sri Guru Gobind Singh College of Commerce, (Delhi School of Economics, Delhi University, Certified)

Bachelor of Arts (Entrepreneurship & Small Business)

Gargi College, Delhi University, May 2006



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