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Customer Service Manager

Spring, Texas, United States
March 27, 2019

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Sean Thu

P.O.BOX ******

Houston. TX. *****

Cell: 832-***-****


Job Training Skills: 10 Years of Management skills. 25 years of Customer Service, sales and Cash handling skills, 14 steps of selling and retail management operations. 5 years of Property management skills. 3 years of office Administrated skills. 10 years of housing constructions skill. 5 years of United States federal and states litigation skills and court procedures. 25 years of electrical wiring skills. 10 years of ATM/POS troubleshooting skills, 5 years of Real Estate market investment skills, Knowledge of Daily Economist market, Interest rate, Money, CD Market, Refinance, Credit and financial markets. 5 Years of License (#1144) California Process Server skill, including field investigation, tracking, chasing and gathering people information for report and process serving with court documents and manage dealing with very angry people.

Other skill and Job Training: Computer and touch monitor expert. New PC building, Upgrade, Repair, Programming, complete knowledge with Microsoft home and office Windows base programs. Typing skills, fax, copier, internet, routers, Power switches, RJ 45, Voice, data, cable, Dimmer, chandeliers, Lighting, Phone wiring and complete ground up Electrical wiring skills, surveillance cameras and DVR equipment setup and its operations, Wireless phone repair, soldering electronic skills. Automobile repair. House remodeling and repair skill like, stucco, Tiles, Hard wood floor, concrete, Plumbing, roofing, dry wall, PVC Pipes, Sprinkler and swimming pool equipment’s repair, replace. Strong troubleshooting skills and mechanical aptitude. Able to read and follow blue prints, schematic drawings, plans and procedure.

A+ Nevada Gaming Industries, Certified Slot Machines Technician. State of Texas, Certified and License Alarm technician. Texas License Locksmith. March network Certified, Cameras Technician and Certified work place safety procedures Technician.

Green Valley School of Gaming Certified Slot Technician. Year 2008

Trouble shoots Gaming Equipment including AC/DC power circuit boards, Microprocessors, I/O boards, switches, Power supply and transformers. Used of multi-meters and Oscilloscopes to trouble shoots equipment malfunctions. Repair, maintain and calibrate Bill acceptor, tickets printers, LCD touch monitors repair, calibrations, ATM machines and cash dispensers repair. Program Gaming Chips Programming using EPROM programmer. Work with IGT, Bally, Atonic, and WMS and Aristocrat equipment. (Knowledge of Nevada Gaming regulation, IRS regulation 6A, title31/32, form 103 and CTRC report.)

Graduated from, Tandy Corporation with certified advance manager training for management, sales, loss prevention and risk Management. Year 2000

Earned, Master in Computer Science (minor in Ancient History) City Collage of San Francisco

Year 1996

Earned, Bachelor of Science, B.S.C Physics, (minor in History) University of Rangoon, Burma Correspondence from London. England. Year 1984

Capital Business Equipment’s Inc. ( 11/18 to Present

Houston. TX

Certified Field Technician for nationwide retail support company. Install, new P.O.S system/break and fix. Install, new Security Cameras/DVR break and fix. Install retail lock/break and fix. Networking equipment's install/break and fix. Install power switches and run new Cat 5 lines for future P.O.S system upgrade for Gas stations and retail business nationwide. State of Texas license and Certified Alarm Technician. License Locksmith. Certified March Network Security Cameras Technician and Certified all state of Texas and company safety procedures.

Smith Hamilton Inc. 04/18 to 10/18

Houston. TX

ATM and Banking industries Technician for financial institution trough out Texas. Setup, maintain, troubleshoot and bring alive, future talking ATM machines. Work with Nautilus Hyosung ATMs and all type of NCR, Wincor-Nixdorf, Diebold ATMs, Cummins Allison ATMs and Trinity ATM Machines. Repair/replace and service bank/ATM alarm system, motion detectors, cameras, DVR. Replace/repair and re-program bank main vault, teller safe locks, drill to open customer safe deposit boxes, make new keys for bank customers. Complete work on banks drive thru customer station tubes and drive thru teller equipment’s and windows. Maintain excellence customer service to banking industries customers. Texas License, Banking industries alarms technician and qualified locksmith.

CompuCom System Inc. 09/17 to 04/18

Houston. TX.

Responsible for performing onsite servicing and repair of major OEM laptops, desktops, POS, and printers. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance, troubleshoots and repairs major OEM laptops, desktops, POS, printers and maintain, provide excellence customer service.

TRUNO Retail Technology solutions. 8/16 to 08/17

Houston. TX

Install Bench Technician for NCR partner POS support. Repair, break-fix all type of POS PC and printers, IBM, NCR, Epson. All major grocery store scanners. Large office Printers like HP, Ricoh, some Pitney Bowes and Xerox machines. Medium side manager office, Lexmark, HP, Epson and Brother printers and many other brands. Refurbish and bring alive to all electronic equipment’s return from field technicians from company and POS service support Technician.

NCR Coporation. 03/13 to 07/16

Houston. TX

ATM Technician for, one of the largest Global ATM and POS Company. Stage, Bring Alive, break-fix, ATM machines. Setup Networking, Troubleshoot ATM/POS, Repair maintain. Provide and maintain great customer relation with banks/Retail employees and managers. Train bank/retail staffs on new ATM/POS machine at the branch/shops. Complete ATM/POS works. The Senior Technician in Houston. Also, head of Starbucks new stores POS system installation and bring alive team. (NCR Corporation HQ factory trained Tech.)

Wincor- Nixdorf International: 7/09 to 12/12

Manor TX. (Austin) 78653

Second line field Technician for one of the world largest ATM, P.O.S supply company for Banks and Retail companies. Repair, Maintain, Troubleshoots, Stage, Bring Alive ATM, Setup ATM machine in banks, Tickets Printer, Touch Monitors, Cash Dispensers, card readers. Complete ATM works from ground up to working order. (Wincor-Nixdorf HQ factory trained Tech.)

Sahara Hotel and Casino Corp: 11/07 to 10/08

Las Vegas. NV. 89109

Slot Tech for Las Vegas Casino. Trouble shoot and Repair Slot machine, Calibrate and repair touch Monitors, Jackpot verified and pay off, Tab buy, massive cash handling, maintain, calibrate Bill acceptors, complete Casino equipment maintaining including ATM machines, surveillance cameras and DVR equipment.

Eunice Management Inc.: 09/03 to 10/07

Henderson. NV 89002

Real Estate Investor, Properties Management Director. Buy and Sell house in California, Nevada. Buy house, remodel house from ground up and put back on the market with new look. As well as Property management.

Shell Oil station #3136: 07/03 to 09/03

Torrance California. 90485

Responsibilities: Shop Manager for Busy Gas Station with car wash. Customer service, Banking, Inventory control, Daily report, Day to day retail management duties.

Pronto Wireless Inc.: (Dealer for all Wireless Carriers) 08/01 to 07/03

Santa Monica. California. 90401

Responsibilities: Senior Shop Manager, Train new managers, Sales, Customer Service, Banking, Inventory control, shipping and receiving, Day to day retail management duties.

Electronics Boutique Inc.: (Video Game shop) 03/01 to 08/01

West Los Angeles. California. 90230

Responsibilities: Assistant Manager, Sales, Customer Service, Banking, shipping and receiving, Assist to Manager for day to day retail management duties.

Tandy Corporation: 11/98 to 03/01

Waipahu. Hawaii. 96797

Responsibilities: Shop Manager. Sales, Customer Service, banking, Inventory control, Shipping and receiving, Day to day retail management duties.

Leather World Inc. (Leather Garments Shop) 01/97 to 11/98

London. England.SS1.3EE

Responsibilities: Shop Manager, Sales, Customer Service, Banking, Inventory control, Shipping and receiving, daily Retail management duties.

Moss Lighting Inc. (Residential and Commercial Lighting) 05/93 to 01/97

San Francisco. California. 94124

Responsibilities: Electrician, Chandelier assembly, Sales, Purchasing, Order new inventory for store, shipping and receiving, Customer Service, Office assistance.

Express network Inc. (Attorney Service) 08/91 to 01/93

Century City. California. 90067

Responsible for Process serving, Court work for Law office clients in County and federal Court houses in southern California. File civil cases, Research, Index, pulled archive cases, copy, report, back doors filing, Problems solving. (Complete knowledge with California court procedures and legal system)

“Now” Attorney Service Inc. 01/88 to 06/91

Los Angeles. California. 90017

License Process server for Los Angeles top Attorney service. Wide Process Serving in Southern California, included field Investigation and long hours stake out. Service included for Axel Rose, Tom Petty, Vanna White, Stephen Spielberg and many more producers and movies directors.

Southland Corporation Inc. (7-11 Store) 08/86 to 12/87

Honolulu. Hawaii. 96815

Assistant manager and Food Service Coordinator for Seven Eleven store. Order foods, shipping and receiving, Inventory control, Managed Cashiers, daily shifts balance, Bank deposit, Maintained Store, Customer Service and cash register.

Dr. Tun Medical Clinic: 05/85 to 05/86

Wahiawa. Hawaii.

Medical Billing to Patients and insurance companies, Answer billing question and bill collecting. Clinic Assistant. Knowledge with internal Medicine Prescriptions.

Dr. Shelly Syed Medical Clinic: 11/83 to 05/85

Southern Surrey. England. Medical Billing to Patients and insurance companies, as well as Answer Billing questions and helping doctors. Knowledge with Internal Medicine Prescriptions.

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