Customer Service Reservation Agent
JetBlue Airways Corporation - Orlando, FL
October 2015 to Present
Booking new reservation,exchanging and cancellation on existing reservations and processing transactions.
Cash America - Kissimmee, FL
October 2012 to October 2015
Assisting pawn and sales customers with their needs. Building a team-oriented environment through assisting other employees in all store activity. Assisting the management team in determining the value of items to loan appropriate money for the collateral. Pricing merchandise, filing loan tickets, pulling inventory forfeits from warehouse, cleaning them, carrying them to the retail area, and maintenance of warehouse areas.
At&t - Newark, NJ
March 2010 to August 2012
Finance Representative Answer customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. Responsible for improving customer retention through programs and service provided to the customer. Complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. Utilize operational systems to process purchases of AT&T products and services, payments for wireless bills and accessories.
Alna Construction - Newark, NJ
April 2009 to January 2010
Provide quality customer service for inbound and outbound calls. Between 100- 200 calls a day, Provided timely payroll processing for 8 contractors, Work with customers to resolve disputes, concerns regarding service, Responsible for daily confirmation of service appointments. Bank Teller
West Orange Cheack Cashing - West Orange, NJ
January 2006 to March 2009
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Process savings withdrawals.. Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Education
HS in Buisness
East Side High - Newark, NJ
2001 to 2005
Microsoft word, Excel, Quick books, Self-motivated, detailed- oriented professional with strong organizational skills, Able to multi task, provide strong customer service and problem solving skills, Achieved a 9.5 on customer satisfaction surveys based on my customer service skills. Additional Information
To Whom It May Concern:
Please accept this letter and the attached resume as an application for the position currently available. I am a conscientious employee with a diverse, qualities background, making me a highly qualified candidate for this position . If hired, you will be pleased to find that I am responsible, resourceful, self-motivated, and a true team player, I am always willing to accept and meet new challenges.
If these are qualities you seek for this position, please don' t hesitate to call me at 407-***-****
Thank you for your consideration and I look forward to hearing from you. Sincerely