Sneha Kumar San Jose, CA, USA
**********@*****.***
Visa Status - H4 (EAD)
PROFESSIONAL SUMMARY
Experienced software support Engineer with advanced knowledge of database operations pursuing new professional challenges in a growth-oriented company. Familiar with user support, root cause analysis and the dedication to see issues through to the end. PROGRAMMING SKILLS
C, C++, JAVA, .NET, HTML
scripting language, J2EE,
Visual Studio.NET
DATABASES
SQL, MySQL, MS SQL Server
OPERATING SYSTEMS
MS Windows Server, Linux
EXPERIENCE
eClinicalWorks,India — Software Specialist
OCT 2015 - NOV 2016
Handled various incidents related to implementation, troubleshooting clients’ billing technical issues which was fully based upon SQL under eCW product.
Troubleshooting issues based upon SQL server Mirroring, Replication, and Production Support. Had good understanding of Server (Application, Database and FTP). Responsible to handle MySQL, MS SQL database of the clients. Good understanding of network architecture.
Maintained the highest level of product understanding as expertise, employing soft skills and telephone etiquettes with the team.
EDUCATION
Anna University, India — Bachelor of Engineering, Computer Science JUNE 2015, GPA 6.7/10
DoTE, Tamilnadu, India — Diploma in Computer Science JUNE 2012
PROJECTS
ClubCF based on Big Data analysis — C# and .NET
Project aims at designing the searching process for the user in most effective manner by using two techniques Collaboration filtering Database & clustering process and storing it. Automatic attendance based system — .NET
Project aims at designing a student attendance system which could effectively manage attendance of students by the use of biometric identification systems.
PROFESSIONAL CERTIFICATION
J2SE Programming — ICT Academy of Tamilnadu, India Combines practical knowledge of Java coding and with the project “V3 Mail Server a java project”