Service Front Desk

LIGIA VELASQUEZ

PERSONAL

INFORMATION

Phone: 559-***-****

Email: ********@*****.***

Address: *** ******** *** ****** **. 93221

LANGUAGES English: Native

Spanish: Native

SKILLS & ABILITIES • Punctual

• Bilingual

• Team Worker

• Work Ethic

COMPUTER SKILLS • Microsoft Office

• POS (sales point)

• RoomMaster (rerservation)

• Dentrix (health appointments)

PROFESSIONAL

EXPERIENCE

HOSTESS, EVERGREEN LODGE

March 2017- December 2018

Restaurant opener, including checklist to have everything ready to start the day, cash register using program POS, registration of number of cover per shift, greeting the guest and coordinate with staff so the guest can have the best service. FRONT DESK CLERK, EVERGREEN LODGE

April 2016 – September 2016

Reservation on program ROOMMASTER, answering phone, emails, attention to the guest, check ins and outs.

CUSTEMER SERVICE AGENT/TEAM LEAD/SUBSTITUTE SUPERVISOR, GLOBAL TELESOURCING December 2014 – January 216

Making appointments for Children’s Dental Health Association using program DENTRIX, emails with managers and staff, communication with the doctors on emergencies calls, team managing, resolution of daily problems.

EDUCATION UNIVERSIDAD MICHOACANA DE SAN NICOLAS DE HIDALGO —BACHELOR DEGREE IN PSYCHOLOGY

2005-2010. Morelia Michoacán, México.

Graduated 2012, thesis

• Work under pressure

• Fast Learner

• Initiative

• Responsible

• Problem solver

Contact this candidate