Address: *** ******** *** ****** **. 93221
LANGUAGES English: Native
SKILLS & ABILITIES • Punctual
• Team Worker
• Work Ethic
COMPUTER SKILLS • Microsoft Office
• POS (sales point)
• RoomMaster (rerservation)
• Dentrix (health appointments)
HOSTESS, EVERGREEN LODGE
March 2017- December 2018
Restaurant opener, including checklist to have everything ready to start the day, cash register using program POS, registration of number of cover per shift, greeting the guest and coordinate with staff so the guest can have the best service. FRONT DESK CLERK, EVERGREEN LODGE
April 2016 – September 2016
Reservation on program ROOMMASTER, answering phone, emails, attention to the guest, check ins and outs.
CUSTEMER SERVICE AGENT/TEAM LEAD/SUBSTITUTE SUPERVISOR, GLOBAL TELESOURCING December 2014 – January 216
Making appointments for Children’s Dental Health Association using program DENTRIX, emails with managers and staff, communication with the doctors on emergencies calls, team managing, resolution of daily problems.
EDUCATION UNIVERSIDAD MICHOACANA DE SAN NICOLAS DE HIDALGO —BACHELOR DEGREE IN PSYCHOLOGY
2005-2010. Morelia Michoacán, México.
Graduated 2012, thesis
• Work under pressure
• Fast Learner
• Problem solver