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Customer Service Data Entry

New York City, NY, 10456
March 26, 2019

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*** **** ***** ****** *** *g, Bronx, NY 10456 (C) 917-***-**** Professional Summary

Melissa Gadson is, Customer service professional dedicated to effective team management and customer satisfaction. Exceptional customer care professional that addresses inquiries and resolves problems as they arise. Is also a Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.


● Skilled trainer

● Effective problem solver

● Effective workflow management

● Adherence to high customer service


● Customer-focused

● Microsoft Outlook, Word and Excel

● Exceptional telephone etiquette

● [New York State] Licensed Gaming


● Team player

● Flexible

● Superb communication skills

● First Aid certification

● Organized

● Advanced Excel spreadsheet functions

Work History

Saint Joseph School Pre-K thru 8th Grade Teaching Staff. Bronx NY. PRESENT

● Administrative duty

● Managing student behavior.

● Being a positive role model and mentor.

● Helping students achieve lifelong goals long after the students have graduated.

● Maintaining inventory of school property

● Maintaining security of students and staff.

GCS/MTA. Access A Ride. 09/2016- 07/2017

Long Island City NY

● Scheduling

● Filing customer complaints

● Telecommunications

● Data entry

● Customer confidentiality

● Constantly relating MTA's policies

● Customer service

Google Shoppers Express 10/2015- 10/2016

Manhattan and Bronx NY Locations.

● Processing orders

● Credit transactions

● Customer confidentiality

● Tech savvy/ Scanning

● Training others to process

● Providing knowledge of production and service

● Light customer service

● Data entry

Income Auditor 10/2014- 2015

Resort World Casino 110-00 Rockaway Blvd, Jamaica NY, 11420

● Run the morning reports

● Balance Tru Bank, ESW balances sheets

● Marketing voucher counting and data entry

● Gaming date log data entry and balance

● Signature testing

● Calculating balances

● Filing and verifying lottery

Shift Supervisor 04/2014 to 09/2014

PLS CHECK CASHING 1580 Jerome Avenue, Bronx NY 10453

● Cross-trained and backed up other customer service managers.

● Adhered to all confidentiality requirements at all times.

● Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

● Strong leader of customer support staff.

● Trained staff on operating procedures and company services.

● Provided accurate, specific and timely performance feedback for CSRs.

● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Cashier / Customer service rep.10/2013 to 02/2014

H&M 435 7th Avenue 34th Street New York NY

● Maintained up-to-date knowledge of product and service changes.

● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

● Greeted customers entering the store to ascertain what each customer wanted or needed.

● Described product to customers and accurately explained details and care of merchandise.

● Provided an elevated customer experience to generate a loyal clientele.

● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Head Counselor 04/2013 to 09/2013

SEBNC- Southeast Bronx Neighborhood Centers 955 East 163rd Street, Bronx NY 10456

● Maintained head count and attendance sheets.

● Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.

● Planned and led activities to develop students' physical, emotional and social growth.

● Identified warning signs of emotional or developmental problems and reported to parents.

● Fostered reasoning and problem solving through active exploration games and activities.

● Gave one-on-one attention to children while maintaining overall focus on the entire group.

● Nurtured a supportive learning environment that was often used as a model for other groups. Receptionist/ Human Resources Administration Assistant 02/2012 to 09/2013 SOBRO- South Bronx Overall Economic Development.555 Bergen Avenue

● Answered and quickly redirected up to [75+] calls per [shift].

● Managed office supplies, vendors, organization and upkeep.

● Directed guests and routed deliveries and courier services.

● Answered and managed incoming and outgoing calls while recording accurate messages.

● Opened and properly distributed incoming mail.

● Entered numerical data into databases in a timely and accurate manner.

● Organized forms, made photocopies, filed records and prepared correspondence and reports. Education

High School Diploma: 2004 William Howard Taft High school - Bronx, NY Bachelor of Science: Allied Health Sciences Current South University - Savannah, GA

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