PHILIP ONYEBUCHI MBIBI

Address: **** ***** ******* ****, *******, NS B3N 2T2 Phone: 902-***-**** Email: ac8wpy@r.postjobfree.com, ac8wpy@r.postjobfree.com

HIGHLIGHT OF QUALIFICATION

Excellent problem-solving skills, ability to subdivide tasks into smaller tasks and collaborate all solution as one solution.

Strong Interpersonal skills maintain effectiveness under difficult circumstance

Good Communication skill, able to relate to and interact with people of different personalities and backgrounds.

Strong Collaborative Skills enjoy working with diverse populations.

Skills

Skilled in Java, C#, ASP.NET, PHP, Python (basic), Visual studio, others in Html, CSS, content management (WordPress), JavaScript, MySQL, SQL.

Debugging proficiency

Hardware evaluation

Proficient troubleshooter

User interface understanding

Data analysis

Interpersonal and written communication

Strong verbal communication

Data management

Diverse PC knowledge

Project management.

Work History

Customer Support Professional Oct 2018 -February 2019

Manulife Financial Corporation

Log and follow up on all Advisor interactions relating to pre- and post-sale product inquires, new business, policy services, claims, underwriting and compensation.

Ability to multi task using a multitude of system applications required to service each of the uniquely different Affinity products including Personal Accident, Life Cheque Basis, Health and Dental and Travel.

Provide exceptional service by acting as the point person for all Advisors service issues and working with the different business units to insure resolution in a timely manner.

Ability to obtain or give information in situations which require tact and diplomacy.

Must be able to respond to escalated issues and diffuse concerns in a professional manner.

Sharing of departmental duties in absence of peers and willingness to assist with additional tasks as required.

Adherence to daily established service and quality standards.

Customer Support Agent July – October 2018

Stericycle Communications, Dartmouth

Managing large amounts of inbound and outbound calls in a timely manner.

Following call center "scripts" when handling different topics.

Identifying customers' needs, clarify information, research every issue and providing solutions.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.

SQL/.Net developer (Coop internship) January – April 2018

Maritime Travel Inc, Halifax, Nova Scotia, Canada

Work with various programming language such as Visual Basic, Asp.net, SQL, html5, JavaScript, JSON, XML, Html & CSS, Web development.

Work on the existing website of the company, implementing additional webpage for pdf upload and download using SQL database and inserting comment on each pdf download.

Work on client read-email ticket used by inserting into web page, these involve searching the right spot to insert items into the web page such as customer name, address, fare amount etc.

Work on inserting blog page into the existing website, it involves using C# and inserting all comment into database.

Work on testing and inserting XML, JSON into web page and make text selection.

Work on Html5 form application.

Designed, developed and tested embedded software applications for used.

Junior Web Developer (Coop – Internship) November 2013- January 2014

MarketSense Sdn Bhd, Kuala Lumpur, Malaysia

Work on developing simple web application such as login page, registration page using CodeIgniter PHP framework and program code based on object-oriented design.

Proceed all project on agile methodology and ensure all deliverable are organized and ready for preparation.

Developed page layouts and navigation tools that met or exceeded user expectations.

Implemented Google Campaigns and SEO for various types of websites.

Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.

Designed, implemented and monitored web pages and sites for continuous improvement in a fast-paced environment.

Education

Master's Degree - Applied Computer Science May 2018

Dalhousie University Halifax, NS

Bachelor of Science - Computing 2015

UCSI University Kuala Lumpur, Malaysia

Bachelor of Science – Statistics 2008

Abia State University

Personal Information

HOBBIES (soccer football, swimming, reading)

Good team player, always like sharing opinions and ideas to team member, being positive and always desire positive result.

Reference

Available on request

Contact this candidate