Customer Service Office

Harjot Kaur

** ******** ****, ********, ** L*W*A*

Email: ******.*******@*****.***

Cell: +1-613-***-****

Objective

Seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and technical support.

Technical Skills

Well known to the technical devices, how to troubleshot them.

Proficient in computer windows operating systems and related software like Microsoft office, Excel, power point

Expert Skills in troubleshooting Server and Desktop OS environments based on Windows Use Blueprint schematic in analog for to design printed circuit board.

VHDL Designer and ultiboard, Spectrum Analyzer, RSA-360 Tektronix signal analyzer, Oscilloscope, Network Analyzer etc.

Developed and implemented improved policies and procedures, Industry Canada Regulations and RF Safety

Routers Signal Generator, NI Elvis Board, Etching Equipment, Prototyping and Soldering. Education

Algonquin College of Applied Sept 2014 to May 2016 Arts & Technology, Ottawa(ON)

Wireless and mobility Telecommunications

Aryabhatta college of Engineering Aug 2010 to May 2014 technology

Bachelor of Electronics and Communication Engineering Work Experience

Field Service Technician Aug 08 2017 to present

Bell technical Solutions (B70978)

Installation, maintenance, and repair of fiber and copper-based telecommunications equipment, products and services

Provide an exceptional customer experience for our clients

Troubleshoot complex telecommunications products and systems using a digital multi meter, Smartphone, and PC

Work independently and also assist other technicians while in the field

Observe and follow all company Health and Safety rules and policies

Learn and understand new products and services

Act as an ambassador by professionally representing the Bell brand.

Awarded as Merit encore

Mentoring new hire technicians

Amnesty Technician/Ambassador Aug 2016 to Aug 2017 Amazon.ca (YYZ4) Brampton

As Amnesty Technician, fixing the bomb drives, conveyer while wearing SRBRS west etc.

Maintain the drives (robots) to work them properly.

Receive products using radio frequency scanners and relocate products using powered- equipment.

Trained and certified in Kiva floor access procedures and Amazon Robotics Maintenance Manager

Trained in how to clear jams KSAW (Kiva Semi Automatic Workstation)

Authorized to perform light repairs to Amazon Robotic Drive Unit

As an Ambassador Trained new employees when needed as a teacher.

Resolved product issues and shared benefits of new technology.

Stocked and audited inventory regularly.

Customer Service Jan 2015 to Aug 2016

Wendy’s restaurants (Ottawa & Mississauga)

Greeting customers, submitting orders and operating the cash register.

Demonstrate customer service, problem-solving and basic computer skills.

Enthusiastic and self-motivated, and communicates effectively with all sorts of people.

Work as part of effective and efficient team.

Communicate clearly and positively with co-workers and management.

Learn Teamwork.

Carefully maintains health and safety standards in all work areas. Computer skills

Microsoft Office.

Spreadsheets.

PowerPoint.

Microsoft Access.

QuickBooks.

Email.

Web and Social Skills.

Graphic and Writing Skills

Personal attributes & Interests

Self-motivated and able to work independently in fast pace environment

Possess excellent team player qualities and multi-tasking skills acquired throughout the work experience.

Have excellent communication skills.

Traveling, photography, music lover, volunteer work is some of my hobbies in which I am interested.

Contact this candidate