Kalai Sureka Sri B
Talented Network Professional with three plus years of progressive, extensive network
technical experience in the IT field, emphasizing on managing large networks. Possess in
depth expertise in Analysis, implementation, troubleshooting. Strong leadership
Skills. Excellent team player.
Device Hands on
Network Management: Kiwi-cat, Net flow Analyzer, Snappinmon,Cramer 8, MORI, Call Manager, WCS, Junos Application, Telnet Relay
Operating systems: Windows XP, 2007, 2008
Routing Protocols: RIP, OSPF, BGP,HSRP,VRRP
LAN technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, & 10 Gigabit Ethernet
Port channel, VLANS, VTP, STP, RSTP, 802.1Q
WAN technologies: MPLS, leased lines & exposure to PPP, SRSA, SISA
Cisco Certified Network Associate: (CCNA)
Cisco ID: CSCO12293064
-Works on L2 and L3 MPLS and internet circuit issue
-Works on Escalated cases with other venders.
-Provide 24/7 support and Working on shifts
-Dealing with Enterprise Customer
-Troubleshooting in the Local Area Network and wireless
-Recommend, schedule, and perform network improvements activities.
-Provide Tier 2 and Tier 1 Level support
Key Responsibilities Handled
Exposure to customer service and operations, Handling customers all over Globe.
Troubleshooting of complex LAN/WAN infrastructure, including routing protocols OSPF & BGP.
worked in Layer 2 devices like ADVA
Coordinate with Last mile partner provider for network connectivity issue to restore with in SLA
Conducting end-to-end technical support to the reported issue & assign it to the Field Engineer in case of hardware failure.
Coordinate with site engineer and troubleshooting in Physical connectivity and configuration issues.
Expertise in make new Worked diagram and upgrade central Worked diagram
Managing and troubleshooting WLAN infrastructure implemented across India.
NMS day-to-day operations, to keep the system operational and monitoring end users setting for scheduled/unexpected failure in any component of the Data network.
Coordinating with service providers & vendors providing end solution to the customer problem(Verizon, BT, AT&T, Level 3,Telstra)
Managing and troubleshooting all escalated calls from service providers
Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
Generating monthly analysis report for the customer about the performance (downtime/resolution time) of their network.
Pro-active monitoring of customer data-usage and remote status.
Troubleshooting, Managing and Handling all of the issues related Cisco WLCs Light weight Access Points and configuration.
Managing LAN infrastructure of diversify across India supporting nearly 1500 switches.
Performing Capacity management for network on Internet links, WAN links &WLAN on monthly basis
Configuration of VLAN and Inter VLAN routing.
Network Redesign for branches/Campus Locations.
Changing both the voice and data environment.
Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation.
Upgrading and backups of Cisco router configuration files.
Implementing and maintaining backup schedules.
Configuring Cisco IP’s in call manager and Avaya IP phones.
Working on Clarify and Remedy ticketing system to address customers Network related issues
Areas of Expertise
Client support, Ongoing monitoring
End to end troubleshooting
User acceptance testing, process Development
Vendor Management, Participating in 24/7 on-call rotations
Ensuring the service level agreements are met
Good analytical abilities
Adaptive to environment
Dealing effectively with highly stressful situations
Vodafone Shared Services. From Oct ‘15 to Oct’18 as Sr. Network Consultant
Tata Consultancy Services. From Apr’15 to Oct’15 as Network Engineer
Wipro InfoTech, Client -Standard chartered Bank. From Dec’10 to Jan’14 as Network Engineer
Implemented WLAN infrastructure across India includes 12 WLC, 300 AP’s, ACS and WCS.
Supported for Implementation of Euronet firewall channel supporting 11 country ATM’s with production and BCP setup.
Implemented juniper LAN infrastructure.
Install Cisco stacked switches in customer’s local area network.
Operate and maintain local area networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
Validating IP addresses (WAN/LAN) for new installation and migration.
Active team member in Change Managements planning and scheduling of Network related Implementation, commission and Decommission of sites and SPOF fixing as well preparing TID.
Received multiple spot awards for Remedy Queue management.
B-Tech (Electronics and Telecommunication)
From JRNV University with 70 %
Diploma in Electronics in NTTF with 78%
I hereby declare that the information given above is true to the best of my knowledge.