James O. Hill

***** ***** *******, ******** *****

Phone: Cell: 313-***-**** E-Mail: ac8wha@r.postjobfree.com Objective

Operations Analyst: I would like to team up with a company that can use my many skill –set from mainframe to batch processing. Where I can use my 15 years of professional experience in information technology to maintain general office support, and troubleshooting, to provide world class service. Hardware

● IBM 3090 3990 IBM ES9000 Tandem CLX

● IBM 3390 DASD IBM 3800

● Dell Servers IBM 3494 Robotic

Software

● MVS/ESA VM MVS/XA

● CICS VTAM SDSF/ISPF

● JES2 /JES3 JCL NETVIEW

● CA1 IMS TMS

● CA7/CA11 TSO/SPF OMEGAMON

● INFORMAN DB2 ORACLE

● OPC/ESA Linux Endeavor

● Windows 2000 NT TCP/IP DSN

Experience

HPE – Hewlett Packard Enterprise October 2014 - June 2016 Batch Remediation Specialist

Pontiac, Michigan

● Performed daily processing of batch jobs.

● Maintain all clients SLA agreements

● Monitored multiple systems platforms using a variety of tools.

● Operating and maintaining various computer equipment.

● Act as a resource person on assigned projects and provide analysis on specific issues.

● Fixed JCL code for production batch jobs and brought up to standards.

● Actively work to promote and recognize performance and make improvements as necessary

● Updated operations documentation.

● Analyzed and respond to computer/user problems.

Sears Holding December 2008 June 2013

Contract: Compuware Corp. Ford Motor Company

Operations Analyst

Troy, Michigan

● Perform routine tasks to maintain computer equipment and their peripherals.

● Use available tools and utilities to provide timely support of customer and support staff issues or requests.

● Performed tape management functions.

● Performed helpdesk duties for clients and end-users.

● Monitored system for any hardware or software irregularities.

● Performed and monitor server back-ups, restores and media rotation using a variety of utilities.

● Monitoring, repair, and restarts of scheduled batch, as well as creating scheduling of emergency batch run.

● Perform weekly scheduled system maintenance.

Contract: Compuware Corp. Ford Motor Company June 2003 January 2007 Computer Operator

Detroit, Michigan

● Monitored systems environment using a variety of tools.

● Perform first level triage and troubleshooting of hardware and application issues.

● Provided support of the production-scheduling environment, including starting, stopping and modifying schedules.

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● Responsible for application build upgrades and patches between test and production environment.

● Implementation of change requests.

● Identify program errors and notify programmer. Perform corrections as instructed.

● Handle daily tasks and on call responsibilities to ensure 24 hour system availability. Education

ARESS Networking Academy April 2003

Hardware/Software Mastery -A+, CCNA Certification

Wayne State University

● Attended classes toward a business Administration Degree. Skills

● Complete knowledge of various PC skills.

● Expertise in the usage of MS Office tools namely Word, Excel, Outlook, and MS Access.

● Have experience and expertise in installation of software and operating systems.

● Have expertise in using search engine tools and Internet. 3

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