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Customer Service Medical Assistant

Spring Hope, NC
March 25, 2019

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Lizette Lewis

*** ***** ****

Spring Hope, NC ***82

Phone: 252-915-9382l


• Bi-Lingual

• MS Office

• Customer Service

• Patient Care

• Problem Resolution Specialist

• CPR Certified

Employment History

Rehab tech. Maxim Healthcare

2/2017 to current

• Assisting children with special needs to be more independent

• Making sure that they can help them have the best quality of life Louisburg NC

Intake Specialist

08/2013 - 04/2015 Fast Med

Urgent Care

Rocky Mount, NC

• Processed paperwork for new clients efficiently and in accordance with protocols.

• Obtained pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.

• Answered and screened inquiry calls and emails from prospective clients.

• Ensured that all admission forms were properly signed and filed.

• Communicated with other team members constructively in order to reduce conflict and enhance the resolution of issues.

• Respected patient dignity and confidentiality.

• Demonstrated excellent customer service skills and the ability to calm patients who may be distraught.

• Showed the ability to calm frustrated clients quickly and made decisions based upon anticipated outcomes.

• Possessed the ability to adjust to constantly changing workloads. Administrator/Teacher

05/2003 - 08/2013 Lewis Academy Zebulon, NC

• Coordinated office activities and operations to secure efficiency and compliance to company policies

• Supervised administrative staff and divided responsibilities to ensure performance

• Taught Spanish to students

• Managed phone calls and correspondence (e-mail, letters, packages etc.)

• Supported budgeting and bookkeeping procedures

• Created and updated records and databases with personnel, financial and other data

• Tracked stocks of office supplies and placed orders when necessary

• Submitted timely reports and prepared presentations/proposals

• Assisted colleagues whenever necessary

• Tutored students in various subjects as needed


10/2001 - 05/2003 Cox


Williamston, NC

• Received emergency and non-emergency calls and record significant information

• Addressed problems and requests by transmitting information and providing solutions

• Received and dispatched orders for products and deliveries Education History

02/2017 Argosy University


Receiving Bachelors Degree in Child and Adolescent behavioral counseling 06/1989


Medical Assistant Center For Employment Training 06/1996

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