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Customer Service Technical Support

Marine on St. Croix, MN
March 25, 2019

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Brooks S. Beebe

***** ****** ****** * ****** On St Croix 55047 651-***-****


·Outstanding customer service skills

·Exceptional technical troubleshooting and decision-making abilities

·Reliable and ethical individual that enjoys challenges

·Skilled team player that also operates well alone


ITT Tech – Brooklyn Center, MN

Associate’s Degree in Network Systems Administration - March 2014 - December 2015


·Technical Support Analyst (June 2016 - February 2019)

Optum Technology - Plymouth, MN

·Assisted employees with internal application issues

·Provided computer technical assistance to users

·Used problem solving skills to work through uncommon user issues

·Saved clear and detailed documentation after each incident

·Technical Support Analyst Lead (Jan. 2011-June 2016)

TDX Tech – Bloomington, MN

·Assisted clients and techs over the phone with their systems inquiries

·Assisted technicians with a variety of networking/phone issues

·Provided excellent service to all technicians and clients

·Processed paperwork for each client work order

·Maintained an organized office which bettered administrative tasks

·Assembled computers

Parts & Inventory Associate (Sep. 2012 – 2014)

Porsche of Saint Paul – Maplewood, MN

·Ordered in vehicle parts and sent them out to the mechanics in work orders

·Assisted body shops with requested parts

·Managed and organized inventory of car parts and accessories

·Sold parts to customers through phone orders or fax

·Manufacturing Operator (Dec. 2009 – Dec. 2010)

Seagate Technology – Bloomington, MN

·Worked with a team of specialists to complete orders as efficiently as possible

·Provided training to new associates on processes, inventory, and equipment

·Cleaned and repaired computer disk hard drives

·Delivered disks to different departments of the company

·Learned to constantly maintain a strong attention to detail

·Assisted with month-end department processes


Scanner Operations, Windows XP, Windows 7, Windows 10, Adobe PDF, Microsoft Word, Excel, Powerpoint, Windows Movie Maker, 71 wpm

References available upon request

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