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Social Media Customer Service

Location:
Suleja, Niger State, Nigeria
Posted:
March 25, 2019

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Resume:

BIOGRAPHICAL SKETCH

NAME

EGAGESHE BENITA SHARON

ADDRESS

53B,ZONE 9 LUGBE,ALONG AIRPORT ROAD,ABUJA

CONTACT- 090********, 081********

EMAIL- ac8wbd@r.postjobfree.com

EMAIL

Date of Birth: 23 October 1993

EDUCATION/TRAINING

INSTITUTION AND LOCATION

DEGREE

(if applicable)

YEAR(s)

FIELD OF STUDY

Igbinedion University Okada,Benin

Bachelor of Arts

2016

Political Science and Public Administration

University of Calabar,Calabar

National Diploma in

2012

Local Government and Rural Studies

King of Kings Academy,Abuja

WAEC

2009

Engreg International School,Lagos

First School Leaving Certificate

2002

A.Personal Statement

I am a very strong will and committed person. I see opportunity in every situation.

I have served in Abuja Electricity Distribution Company since February 2018 till date. I have a little knowledge in Key Performance Indicator (KPI), Marketing, Customer care, debt management.

I am a very confident person, can work with little or no supervision. I am computer literate with vary degree of proficiency in MS Word, MS power point, excel.

B.Skills

Enthusiastic yet professional demeanour

Powerful negotiator

Strategic marketing

Resource planning

Organised

Fluent in English

Creative and innovative

Corporate messaging

Strong time management

Sales strategies

Implementation of best practices.

Increased revenue through debt collection and management.

Prompt payment by Customers

Reconciliation of accounts and customers’ books maintenance

Social media engagement

C.Positions and Honours

Positions and responsibilities

ABUJA ELECTRICITY DISTRIBUTION COMPANY . Feb 2018 - Till Date

DATA ANALYST/DEBT MANAGEMENT/MARKETING

Preparing Strategic Report i.e Performance evaluation report & Marketers dashboard

Migration of customer's outstanding debt to their meters to improve debt recovery and reduction of area office debt profile.

Adjustment of customer's account that were overbilled.

Customer service assistant.

Raised Disconnection Permit and monitor indebted customers under Disconnection.

ISYSDRAIN PR AND SERVICES FIRM July - August 2017

EXECUTIVE ASSISTANT

Primary Duties:

Undertaking general administrative and clerical duties.

Consulted with clients to determine and meet their needs concerning destinations within Abuja, logistics and activities itineraries.

Performed social media relations tasks(handling social media accounts for clients)

Arranged calendar for upcoming abuja events.

Perform necessary adjustment for deserving customers

CHICKEN CAPITOL RESTAURANT AND BAR, ABUJA,NIGERIA. July 2013-Jan 2016

ASS.SUPERVISOR, CASHIER, BAR ATTENDANT,WAITRESS.

Primary Duties:

Customer service: Ensuring customers are well served.

Accounting: Daily and weekly checks on sales and balances.

Team lead: Supervision of other team members and junior staffs' performance.

REFERENCES

Available on request



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