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Customer Service Test Cases

Alexandria, VA
March 25, 2019

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**** ****** ***** **** **********, VA 22315 703-***-****

A resourceful, self-motivated, and dedicated professional with over two years’ experience as a software tester with the ability to produce results within a team environment. Skilled in evaluating needs and developing test plans and cases to ensure product quality. Dedicated to advancing knowledge of current and upcoming technologies within the industry.


Public Trust Clearance


Experienced in Healthcare Interface implementation with systems including MHS Genesis and DOD/VA legacy systems (AHLTA and CHCS)

Well acquainted with the Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC)

Extensive experience in preparing Test Plans, writing Test Cases, and developing Functional Requirements

Experienced in Functional Testing, Performance Testing, Integration Testing, and Regression Testing

Proficient in utilizing IBM Jazz Platform tool for defect management

Adept at mastering new software applications and working in a fast-paced environment

Experienced in 508 Compliance testing

Team player with the ability to lead, manage, and work independently

Excellent oral and written communication skills

Strong analytical, organizational, and problem-solving skills


NOLIJ CONSULTING - Software Tester October 2014 - Present


Perform front end Manual Testing, including functional, performance, GUI, and multi-browser

Develop and review test plans, test cases, and traceability matrixes

Develop list of back end test items for testing

Utilize Jazz tool to create and execute test cases, identify and link defects to test cases, create requirements, set up releases and cycles, and run reports

Assist in the development of Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and System Requirement Documents (SRD)

Design test performance plans as requested by the client to ensure development process is carried according to plan

Perform Integration Testing, System Testing, Regression Testing, and Performance Testing for MHS GENESIS

Attend client meetings to discuss project challenges and help identify resolutions

Develop testing strategies and conduct test analysis

Retain experience in data analysis and problem solving with large quantities of data

Perform daily Interface tests for HAIMS, Essentris, TMDS, and TOL data

Leveraged Armed Forces Health Longitudinal Technology Architecture (AHLTA) and Composite Healthcare System (CHCS) to exchange clinical data to provide services to Department of Veterans Affairs (VA) and DOD facilities

Tested Joint Legacy Viewer (JLV) to provide an integrated, read-only display of health data from the DOD

CAPITAL ONE BANK - Lead Teller October 2007 –September 2014

Helped foster a warm and welcoming environment for bank clientele

Provided excellent customer service by addressing client complaints, concerns, and issues, including researching and identifying solutions and escalating unresolved issues

Collaborated with Department Management to identify and implement procedures that enhanced customer experience

Improved product and organizational knowledge by participating in on-going training provided by management

Effectively communicated new product information and materials with team members and clientele and clarified questions


Strayer University, Alexandria, VA

Bachelor of Science in Business Administration


Fluent in Urdu, Hindi, Punjabi and English

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