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Customer Service Office Assistant

Elkridge, MD
March 25, 2019

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Marcia Shawn

Cockeysville, MD


Highly organized and self-motivated Professional with over 10 years of experience providing outstanding customer service to a diverse clientele. Strong work ethic with an aptitude to communicate effectively with all levels of management to obtain quality results. Excellent organizational skills and the capability to work independently with minimal supervision or in team environments.

Key Strengths include:

Data Management

Reports Generation

Problem Resolution

Inventory Stocking

Safety Regulations

Customer Relations

Record Maintenance

Office Coordination

MS Word, Excel

Employment Experience

Clerical Assistant

Baltimore County Government Baltimore, MD 02/2018 - Present

(Department of Aging)

Accurately sort and file documents such as letters, reports and other items in existing folders.

Gather materials to be filed from employees.

Retrieve and distribute files for employees as requested.

Office Assistant

Best Friends Fur Ever Cockeysville, MD 11/2015 – 11/2017

Analyzed company filing methods and recommended, created and implemented a new filing system ensuring all paperwork was filed accurately; system was adopted by both facilities.

Created an archiving system, destroying outdated or unnecessary documents, or transferring them to the archived files location.

Gathered materials to be filed from all offices and filed them in a timely manner.

Tracked documents including boarding records and vet records for all dogs.

Stock Clerk

Joanne Bel Air, MD 03/2015 – 01/2016

Provided outstanding customer service by engaging customers to learn about their projects and escorting them to product locations.

Placed, and arranged items on shelves and racks.


Best Friends Fur Ever Joppa, MD 06/2014 – 11/2014

Watched, cared and interacted with 30 – 40 dogs of varying breeds and sizes daily, while assisting customers and maintaining cleanliness in the facility.

Greeted dogs and owners upon arrival.

Marcia Shawn 443-***-**** 2

Replenishment Associate

Michael’s Arts and Crafts Bel Air, MD 08/2013 – 06/2014

Moved stock from delivery vehicles and containers, by hand or by using hand trucks or other equipment.

Ensured customer service standards were upheld when on the sales floors.

Examined and inspected stock items for wear or defects, reporting any damage to supervisors.

Stocked incoming orders on shelves, maintaining a clean and well organized safe work environment.

Sales Associate

Marshall’s Bel Air, MD 08/2009 – 09/2015

Listened to customers’ needs and recommended merchandise to them according to their preference.

Built relationship with customers to ensure likelihood of repeat business.

Maintained knowledge of current sales and promotions, policies regarding payments and exchanges and security practices.

Tagged higher priced items with security card and stocked domestics and giftware sections.

Set up displays and ticketed and arranged merchandise as required.

Quality Control Manager

W.M. Schlosser Co. Inc. Hyattsville, MD 07/2008 – 12/2008

Monitored and directed construction projects, including inspecting each construction phase, analyzing materials, examining techniques used and ensuring that the structure followed industry standards and all laws.

Reviewed building codes, local ordinances and zoning laws, as well as approved blueprints and monitored construction site.

Maintained daily logs and issued violation notices and stop-work orders.

Education & Training

ACE Quality Assurance Training Baltimore, MD

Montgomery Community College Rockville, MD

Associates of Arts, Construction Technology

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