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Customer Service Technical

Appleton, WI
March 27, 2019

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S. Rebecca Ln. Appleton, WI ***15


Employment Objective

Banking and finance student, seeking a position in the finance field where excellent analytical and technical skills can be utilized to improve efficiency.

Professional Skills

Critical thinking


Effective communication

Customer Service

Accounting cycle

Conflict resolution

QuickBooks software

Microsoft Office Suite

Data analysis

Education and Certificates

Fox Valley Technical College – Appleton, WI Anticipated Graduation: December, 2019

Banking and Financial Services Associate Degree

oGPA 4.0

Leadership Seminar certificate

COVAO Vocational School – Cartago, Costa Rica December, 2017

Technical Degree in Accounting and Finance

Work Experience

Mathematics Assistant, Fox Valley Technical College – Appleton, WI September 2018 – Present

Help students enhance their mastery of mathematical concepts

Facilitate walk-in or one-on-one study sessions

Coach students in study skills, note taking, organization and time management

College Ambassador, Fox Valley Technical College – Appleton, WI August 2018 – Present

Engage prospective students and their influencers in productive conversations

Consult with internal instructional departments to develop strategies to recruit for their programs

Assist with annual Open Houses, Discovery Days and other special events

Junior Tax Analyst, GlaxoSmithKline Pharmaceuticals – Costa Rica October 2017 – December 2017

Preparation of worksheets to determine direct and indirect taxes

Process of bank reconciliation to correct discrepancies before the analysis of financial statements

Sales tax calculation and retention

Tax declaration according to taxation laws for LATAM

Extracurricular Activities/ Volunteer Experience

Member, International Exchange club, Fox Valley Technical College

Member, Phi Theta Kappa Honor Society, Fox Valley Technical College

Volunteer, Feeding America, Appleton, WI

Volunteer, Special Olympics, WI

Volunteer, Appleton community, City of Appleton, WI

Honors and Awards

Academic scholarship, Fox Valley Technical College

Phi Theta Kappa Honor Society, Fox Valley Technical College

Opportunity Funds Program, United States Embassy and EducationUSA

Scholarship Ana Sittenfeld for Specialized Degrees, CRUSA Foundation, Costa Rica

oThis scholarship allows students to come to the United States to pursue their education


Fluent in Spanish and English and conversational in Portuguese

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