Assistant Data

Renu Naidu

Jersey City, NJ ***** • 646-***-**** • ac8w9i@r.postjobfree.com • www.linkedin.com/in/renu-naidu-a81314ab/ • EDUCATION

Stevens Institute of Technology, Hoboken, NJ Expected May 2019 Master of Science in Management Information Systems, GPA: 3.68 Course Work: Project Management, Data Warehousing and Business Intelligence, Web Analytics, IT Strategy, Analysis and Development of Information Systems, Data and Knowledge Management University of Mumbai, India May 2016

Bachelor of Engineering in Electronics

GPA: 3.75

SKILLS

Programming: Python, R, SAS, VBA, SQL

Tools: Tableau, Power BI, JIRA, SharePoint, Visio, MS Word, Access Power Point, Excel (Pivot, VLOOKUP, Macros) Certifications: ITIL Certified (PeopleCert), SQL (University of Stanford) EXPERIENCE

New York Power Authority, White Plains, NY Jun 2018 - Dec 2018 IT Intern

• Initiated and facilitated the following ITIL processes: Incident Management, Request Fulfillment, Problem Management

• Formulated analytical reports and metrics for clients in compliance with SLA (service level agreement) and KPI’s

• Produced organization's first workflow diagram for providing end users services. Reviewed process and implemented changes that increased tracked and reported work by 40%

• Developed BI dashboards using Tableau, reduced the count of emergency and unplanned changes by 75% Stevens Institute of Technology, Hoboken, NJ Nov 2017 - May 2019 Graduate Student Assistant

• Managed, maintained and updated student records saving the office $3000 per year in contracted labor expenses

• Collaborated in front desk operations resolving issues of both students and Student Accounts department MT Educare, Mumbai, India Nov 2016 - Jun 2017

Business Analyst

• Elicit and gather requirements of customers/stakeholders and complete project with agile methodologies within iterative sprints

• Created Business Use Cases model after accessing and understanding the business processes from USER perspective

• Wrote Test Cases, performed UAT, and reported the bugs and other open issues in TFS Larsen and Toubro Infotech, Mumbai, India Jul 2016 - Sep 2016 Business Analyst

• Developed database objects including tables, views and materialized views using SQL

• Built an airline reservation system using SQL by optimizing queries, lesser memory consumed ACADEMIC PROJECTS, STEVENS INSTITUTE OF TECHNOLOGY Design of BI System for Manufacturer of Sports Merchandise in Tableau Fall 2018

• Classified key success factors for Forever Collectibles, analyzed existing ERP system and built star schema

• Created BI dashboards to project sales of Forever Collectibles across the country with enhanced data visualization Context Mining by Scraping Job Description on Craigslist Spring 2018

• Scraped over 1000 job listings for New York from Craigslist using Scrapy and pre-processed the textual data using Python

• Built analytical model that extracts context from listings and calculates accuracy of each context in the job selection process Eve Online: Social and Affiliation Fall 2017

• Created dashboards on Tableau to gain additional insight into the data for better sentimental analysis

• Used suitable classifiers for text classification to aid the business users in enhancing the gaming experience Intro to Knowledge Engineering Fall 2017

• Created business cycle on the dataset by picking the qualitative and quantitative variable to identify anomalies

• Created the best version of regression models to determine the influence of predictor variable to the criterion value

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