Elizabeth Sadie Fillari
Successful, well-rounded associate with 10+ years’ experience in general office management. Outgoing, extremely motivated, company-oriented team player equipped with exceptional interpersonal and communication skills with the ability to multitask and resolve highly complex problems by leveraging expertise in hotel operations and office management. Diverse background includes budget control, account payable/receivable, purchasing, on-boarding of new hires, employee relations and quality control.
Fairmont State University, Bachelor of Arts
Major: Elementary Education
Alkemy X, Philadelphia, PA June 2018 – December 2018
Executive Assistant to President/CEO
●Manage president’s Outlook calendar, schedule all appointments, coordinate all travel/hotel/flight/meetings
●Coordinate office meetings and office socials/parties, plan/execute set-up, coordinate F&B, meeting materials and vendors
●Answer phones, order supplies, organize/maintain files, assist other senior executives when necessary
●Coordinate special projects
●Maintain confidentiality of all contracts, research and personnel
●As the extension of the CEO display strong communication skills, professionalism, flexibility and attention to detail
●Assist the Controller with AP process; entering invoices into Sage, using correct GL codes, print/prepare Batch Reports for review, match invoices to vendor checks, and mail payments to vendors
Renaissance Philadelphia Airport Hotel, Philadelphia, PA March 2015 – June 2018
Executive Assistant/Accounts Payable Coordinator/ HR Coordinator
●Operated daily function of the executive office which included administrative and clerical duties, purchasing, shipping and receiving, “Lost and Found” tracking, placing service calls for office equipment, and vendor requests, handled the resolution of guest complaints which included working with Marriott Corporate Office.
●Received, coded, and processed all vendor invoices for the property amounting to roughly 8.5 million dollars per year. Researched and validated that each invoice was accurate and true.
●Scanned/entered invoices into computer, matched with proper purchase orders, verified/resolved discrepancies.
●Handled all vendor inquiries for the hotel, answered all AP questions/check requests/credit memos.
●Recorded and tracked monthly accruals and capital expenditures which included collecting bids and presenting the request to corporate.
●Maintained all vendor files which included certificates of insurance, contracts, invoices, purchase orders, and all correspondence.
●Supported the Human Resource Director with recruiting, application review, scheduling interviews, background checks and eVerify, on-boarding new hires, benefit enrollment, new hire orientation and various corporate trainings, maintained files, employee recognition, pep rallies, company parties, community service projects, FMLA/LOA, Workers’ Compensation, OSHA, PTO, 401K, Couch and Counseling, and employee reviews
●Overall first point of contact for employees.
●Served on the Employee Relations Committee and on the Safety Committee for the property.
Homemaker / 2006 - 2014
Held various Temporary and Part Time Positions to supplement income, including roles in HR, AP, Administrative Management, & Sales.
Ritz-Carlton, Philadelphia, Philadelphia, PA, June 2000 - March 2006
Engineering Coordinator and Quality Coordinator
●Implemented a purchasing system which both saved time and ensured accuracy of our engineering department's budget. Also took the initiative and created and maintained a computerized budget. Wrote purchase orders for goods and services purchased from vendors.
●Coordinated payroll system, kept records for sick, vacation and other personnel matters that impacted payroll. Monitored electronic time clock and edits.
●Assigned and scheduled maintenance repairs. Ensured quick response time and customer satisfaction. Utilized Guest Ware program and trained others from hotels in the region on the program.
●Inspected guest rooms for quality and safety for the CARE (Clean And Repair Everything) Team
●Attended weekly executive committee meetings. Conducted Post-Cons with all meeting planners and compiled reports based on their feedback which were utilized to enhance future events. Reviewed Event Satisfaction Surveys to identify opportunities for improvement.
●Conducted “Quality Selection Process” interviews. Trained all hotel employees on quality and efficiency policies and practices. Conducted “New Hire Orientation” for the Quality Department and Compliance Trainings.
The Arden Group, Inc., Philadelphia, PA, August 1998 – May 2000
Assistant Property Manager
●Maintained the Facilities Department.
●Acted as liaison for the tenants of two high-rise buildings in Philadelphia.
●Collected rent and managed all communication between tenants and ownership.
●Was responsible for vendor payments, maintaining records, scheduling maintenance requests, conducting safety walk-downs and handling purchasing.
●Oversaw Tenant fit-outs.
Proficient with Software Programs:
●Outlook • Word • Excel • PowerPoint • Publisher • OneNote • Access • M3
●Timesaver • Kronos • QuickBooks • Talent Czar • Web Navigation • E-Verify
●TRAK-1 • GIS • Sage • Concur • Market Basket