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Administrative Assistant Customer Service

Cedar Rapids, IA
Negotiable; $30,000-$45,000 per year
March 27, 2019

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Abigail Harrah

**** **** ** **

Cedar Rapids, IA, 52402


Highlights of Qualifications

Excellent time management skills

Knowledge of basic marketing principles

Skills with Microsoft Office and Adobe Creative Suite

Iowa Insurance License – Health and Life

Relevant Experience


Conducted market research in order to develop a marketing plan as part of a project for marketing course

Knowledge of how to effectively market a product/service to the desired demographic

Computer/Design Skills

Experience with Adobe Creative Suite – Photoshop, Illustrator, InDesign – as part of graphic design certificate program and as communications coordinator for St. Mark’s Lutheran Church

oCreated a logo for St. Mark’s Lenten theme in Photoshop; made bulletins and newsletters in Adobe InDesign

Experience with Microsoft Office Suite – Word, Excel, PowerPoint

Enter information and data from St. Mark’s Lutheran Church website, and emails from colleagues into Adobe InDesign to create bulletins and newsletters

Customer Service

Exhibit strong customer service through positive attitude and focus on customer needs

Facilitate customer requests and answer inquiries via telephone

Employment History

Target – Café Server, Starbucks

Prepare food in a safe, timely manner

Assist guests as needed

Maintain guest experience

Take inventory

Cash register

Cedar Rapids, IA

September 2017 – January 2019

Transamerica – Customer Care Representative

Facilitate participant requests

Answer participant questions

Take inbound calls

Process information after call

Cedar Rapids, IA

July 2017 – August 2017

Symmetry Finance Group – Field Underwriter

Contact potential clients on the phone to set up appointment

Meet with potential clients to help them apply for insurance

Quote premium amounts

Submit and process applications

Answer client questions

Cedar Rapids, IA

December 2018 –

February 2019

St. Mark’s Lutheran Church – Communications Coordinator (Temporary)

Design and lay out church bulletins for weekly services, weekly electronic newsletter, monthly print newsletter, and postcards in Adobe InDesign and Photoshop

Enter data from church website and emails from colleagues into Adobe InDesign to create bulletins, newsletters, etc.

Answer telephone as needed

Marion, IA

February 2019 – March 2019


University of St. Thomas, St. Paul, MN

oBachelor’s Degree in General Business, September 2013 – May 2017

Kirkwood Community College, Cedar Rapids, IA

oGraphic Design Certificate Program, April 2018 – August 2018

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