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Manager Quality

United States
March 27, 2019

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**** *** ******** ****

Erial, NJ **081



ISO 9001 Implementation . . . Process Improvement . . . Continuous Improvement

Profile: Accomplished Quality & Continuous Improvement Manager with a track record of driving results with Manufacturing, Engineering and Consulting companies. Strategic business partner with a strong bottom-line focus. Regularly interact with senior management to proactively identify and resolve issues. Strong communication skills with proven successes interacting at all levels. Customer focused and highly responsive. Demonstrated ability to create and implement infrastructures to support organizational growth. Implemented ISO 9001 QMS through registration. Experience includes:

ISO 9001

Six Sigma

Lean Manufacturing

Continuous Improvement (CI)

Budget Management

Customer Satisfaction

Staff Development



PARSONS, multiple locations, 2017-Present

Project-wide Quality Manager

Parsons is a global leader in engineering, infrastructure, defense, security and construction. Responsibilities include managing all quality functions for the installation of Positive Train Control (PTC) modifications on New Jersey Transit (NJT) trains, at the multiple production sites.

• Ensure Project maintains schedule, costs, quality and safety

• Manage 4 QEs at multiple locations

• Develop and implement the Project Quality Plan, based on ISO 9001

Manage project-wide Continuous Improvement (CI)

• Conduct internal audits and external Project supplier and subcontractor audits

• Monitor and improve NJT customer satisfaction

• Manage and ensure timely and effective CAPA and SCAR system

Measure, improve and present Project KPIs

Apply Lean Manufacturing tools



Qualitech was a business consulting firm for small to midsize companies. Provided quality assurance consulting, training and hands-on implementation services to companies in the implementation of ISO 9001, process improvement, lean manufacturing, continuous improvement, 5S and other quality tools.

ALSTOM GRID, Philadelphia, PA, 2011-2015

Manager Continuous Improvement

Alstom Grid provides Power Electronics solutions for major utilities and industrial customers. Managed the Continuous Improvement (CI) function.

Implemented new ISO 9001 certification through registration.

Conducted QMS audits

Conducted supplier pre-selection assessments and detailed supplier audits.

Managed the Customer Satisfaction (CS) function and successfully addressed customer satisfaction surveys and complaints resulting in a reduction in customer complaints.

Managed Supplier Improvement Program (SIP) to reduce deficiencies and suppler delivery times.

Managed the CAPA and SCAR Tracking System

TRANE, Trenton, NJ 2007-2011

Senior Quality Manager

Managed Quality Department with 4 QEs at HVAC manufacturing plant, led the facility in executing the Quality Management System and KPIs, and led production improvement efforts based on continuous improvement processes.

Developed annual operating plan based on key quality metrics resulting a reduction of budget expenses.

Identified, measured and achieved KPIs and presented results to department heads.

Assisted Supply Chain in understanding engineering and quality requirements.

Developed and maintained effective assembly methods and standard operating procedures, resulting in reduced assembly time.

Maintained the unit’s CAPA program

Managed Continuous Improvement

Utilized Lean Manufacturing tools

BOMBARDIER, Camden, NJ 2002-2007

Quality Manager

Established, developed and managed a new Quality Assurance Department with 4 CEs for this international manufacturer of transportation systems. Managed all aspects of quality activities at RiverLine light-rail train maintenance facility.

Managed internal audit and corrective and preventive action programs to maintain ISO certification and regulatory compliance thereby reducing internal non-conformances, which improved departments' effectiveness.

Developed and maintained annual quality operating plan based on key quality metrics and conducted internal and external audits.

Developed, maintained and delivered effective training programs to achieve and maintain quality system and regulation awareness, which reduced employees’ deficiencies as indicated by internal audits.

Utilized lean manufacturing techniques to reduce maintenance time.

BECHTEL, Camden, NJ 1997-2002

Quality Manager

Bechtel is an international engineering and construction company. Managed the quality team for the RiverLine Light-Rail Line Design-Build project.

Responsible for project QA/QC functions during conception phase to design through construction.

Conducted subcontractor pre-selection assessments and detailed subcontractor audit

Conducted QMS audits

Managed the CAPA and SCAR Tracking System

Set, measured and communicated KPIs


MBA in Management Information Systems, Drexel University, Philadelphia, PA

- BGS International Honor Society

B.S. Business, Eastern Illinois University, Charleston, IL

- BGS International Honor Society, Student Senator, Student Body Comptroller, Fraternity President

Life-long member of the ASQ

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