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Engineer Desktop Support

Location:
Fereej Ibn Dirhem, Qatar
Posted:
March 24, 2019

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Resume:

MUHAMMAD NAIZAL NAJEEB. P

Mobile No: +974-********

Email: ac8vto@r.postjobfree.com

SUMMARY

Possessing more than seven years of vast experience in the field of Computer

Hardware & Networking where Planning, Implementation, Administration and

Troubleshooting are involved with multiple platforms of Microsoft.

PROFESSIONAL SKILLS AND QUALIFICATIONS

Installing, configuring and upgrading operating Systems (Windows

7, 8 and 10, Server 2008, Server 2012)

Managing Active Directory including User management.

Installation and user assistance in Office 2013, Office 365, One-drive

And other cloud systems.

Group Policy maintenance.

Installing and Maintaining network printer.

Installing and Maintaining File Server and backups.

Installing applications and troubleshooting hardware problems.

Configuration and updating of Antivirus.

Providing technical support to end users through Remote

Administration tools.

System Backup and Deployment of new image.

Liaise with Vendors and contractors.

Maintenance of AVS (Audio Visual System) such as Projector and

Video conference.

Installing and Maintaining BARCO Video wall (Sidebar).

CAREER HISTORY

Currently working for Al Khor International School

(Owned and run by Qatar gas, Alkhor, Qatar) as

Desktop Support Technician (From 22-Mar-2015 to till date).

1 Year and 10 month experience from Salam Technology as

Desktop Engineer (Outsourced to Alkhaliji Bank West Bay, Qatar

From 3-June 2013 to 31-Aug-2014,

Ooredoo Earth Satellite station, Mekaines, Doha from 1-Sep-2014 to 19-Mar-2015).

2 months experience from Johnson Controls as IT Engineer

In contract base at Hamad International Airport Doha, Qatar

(From 01-April-2013 to 30- may-2013).

One Year experience from MHES College of Science and Technology Kerala,

India as Server Administrator (2nd June2011-25th May 2012)

One Year experience from Weblab Technologies Kerala, India as System Administrator.

(2nd June 2010 to 30thMay 2011).

ACADEMIC QUALIFICATION

Bachelor of Computer Application (BCA)

AMC Collage, Bangalore University, Bangalore, India [2010]

PROFESSIONAL TRAINING & CERTIFICATIONS

Computer Hardware[2006] :Transit Pvt. Ltd, Vadakara, Calicut, Kerala, India

Microsoft Certified IT Professional (MCITP) MCP ID:10581867

RESPONSIBILITIES AND ACHIEVEMENTS

Provide support for all Information Technology products and services. Support may include answering

questions, troubleshooting problems, instructing customers regarding software or hardware functionality.

Determines the most effective manner to resolve client's technical issue. Engages in research and in depth troubleshooting to resolve technical issues.

Records required customer and problem information in the Call Ticket System. Updates tickets with appropriate entries of activities, and closes tickets with resolution entered upon completion of the job.

Escalate complex and/or high priority problems to the appropriate support groups for resolution.

Building and maintaining good service relation with customers.

Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Keep record of all technical documentation. Which includes installation, upgrade, troubleshooting.

Diagnoses and resolves end-user network or local printer problems.

Provide support for IP Phone issue.

DECLARATION

I hereby declare that the information furnished above is true to the best

Of my knowledge.

Muhammad Naizal Najeeb. P

PERSONAL DETAIL

Name: Muhammad Naizal Najeeb. P

Current Address: Doha, Qatar

Passport No: H6527546

Visa Status: Transferrable (RP)

Mobile No: 974-********

Email: ac8vto@r.postjobfree.com ac8vto@r.postjobfree.com

Date of Birth: March 10 1989

Nationality: Indian

Marital Status: Married

Known Language: English, Hindi, and Malayalam

PERSONAL SKILLS

Technical Minded

Quick Learner

Self-Starter

Team Player

Customer Focused

ROLES

Desktop Support Technician

IT Engineer

Desktop Engineer

PROJECTS

IT Test Lab (AKIS)

Disposal of old IT equipment (AKIS)

Asset Tagging And Tracking (Atkins)

Television Censoring (Ooredoo)

SOFTWARE AND OS

Windows Server 2003,2008 & 2012 (Beginner)

Windows 7, 8

SERVERS AND APPLICATIONS

DNS/DHCP Server

Microsoft Active Directory Server

Software Firewalls



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