Swati Garg

Project Coordinator

ac8vqe@r.postjobfree.com 098********

Dynamic and motivated individual with a record of managing projects and building relationships with an aim of working in an organisation which provides me an opportunity to use my strong organisational skills and solid educational background. Adoptable and transformational leader with an ability to work independently, creating presentations and developing opportunities that further establish organisational goals. Experience

2018-04 - 2018-08 Subject Matter Expert

Tata Consultancy Services

• Worked as Subject Matter Expert(SME) in Tata Consultancy Services for Telecom Process.

• Worked as backup Team lead for the same process.

• Worked with process from the starting and get it settled.

• Handled the client reports and MIS for the process.

• Attended the client calls and assisted them with queries and also adhered to all the process updates to the team.

• Managed the volume and escalations among the team as per the situation.

• Adapted and analysed several different types of process simultaneously.

• Ensured team activities targets and adhered to SLA's.

• Managed the volume and escalations among the team as per the situation.

• Adept at developing detailed reports for management working closely with

• Helped departmental managers to get accurate results and assisted them in solving various customer issues.

• Coordinated with clients to emphasise the requests are executed correctly by working with analysts managers.

• Helped in training of fellow team members.

• Helped in providing KT to my juniors.

2017-09 - 2018 Project Coordinator

Tata Consultancy Services

• Moved to a new process for the same project.

• Worked as a Project coordinator from the starting and helped them getting settled.

• Facilitated USA client to serve the wholesale/top Enterprise customers of them.

• Coordinated with the providers as per the customer requirements to get best product, services and best bid.

2016-01 - 2017-09 Process Associate

Tata Consultancy Services

• Worked as a Process Associate for Telecom project.

• Facilitated the USA client to serve the retail customers.

• Dealing with multiple providers to get the best products, services and their price.

• Reviewed work for the team members.

Education

2013-07 - 2015-05 School Of Economics, DAVV University, Indore Master of Business Administration-International Marketing (7.3 CGPA) 2010-07 - 2013-03 M.K.H.S. Gujarati Girls College, DAVV, Indore Bachelor of Commerce (66.8%)

Skills

MS Word, MS Excel, MS PowerPoint, MS Outlook.

Team Management and Leadership Skills.

Excellent Communication Skills.

Confident in Public Speaking.

Time Management.

Awards

• Awarded multiple times by Customer Lead for being star performer of month in my project.

• Awarded for maintaining 100% quality in my work by Customer Lead ofproject. Volunteer Work

Associated with Office community action team(CSR) to organise social activities around. SPOC for the fun activity taking place in office weekly.

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