Sales Customer Service
Resume:
Robyn Victoria Lee
Summary
Motivated individual practiced in store management, customer relations,
sales, and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Skilled in providing creative solutions to customer complaints. Trained retail associates on sales techniques and crisis management. Professionally versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Experience
Asurion / West Hartford, CT / 2018 to Present
Technical Consultant
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Implemented company policies, technical procedures and standards for preserving the integrity and security of customer data. Installed and configured hardware and software components from such vendors as Samsung, Apple, LG and HTC.
Recommended technology upgrades and complementary products that could improve customer satisfaction.
Completed physical inventory counts each month.
Amazon / West Hartford, CT / 2016 to 2017
Device Specialist
Drove sales of Amazon and Alexa products, as well as smart home products, tablets, and cellphones.
Maximized product success with creative and diverse strategies for the first location launch in Connecticut.
Assisted 50 customers in an average day by answering questions, responding to inquiries and handling technical setup of products. Completed physical inventory counts each month.
Researched and obtained relevant course materials to achieve training objectives.
Staples / Glastonbury, CT / 2016 to 2016
Mobility and Tech Sales Supervisor
Lead team of 8 EasyTech associates focused on computer and cellphone sales and repairs.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Contributed ideas and o ered constructive feedback at weekly sales and training meetings.
Closed an average of 30 new sales per week.
Contact
34 Butternut Ln, Vernon,
CT, 06066
ac8vny@r.postjobfree.com
Werx Repair Certified
Technician
Apple Certified Technician
Samsung Certified Technician
MS O ice Suite Proficient
Customer Expectations
Management
Training Development
Aptitude
Motivated Team Player
Excellent Communication
Skills
Skills
Mentored 4 entry-level employees.
Verified contents of inventory loads against shipping papers on a weekly basis.
RadioShack / Glastonbury, CT / 2010 to 2015
Store Manager
Promoted to Store Manager after 1 month in the Assistant Manager position.
Developed and implemented new loss prevention methods which resulted in a reduction of approximately $3,000 in shrinkage. Awarded Top Sales Manager of the Month" in July 2013 and October 2014
Accomplished positive sales metrics in overall sales over previous years.
Interviewed over 30 people and successfully sta ed 3 store locations. Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts.
Trained sta to deliver outstanding customer service as well as new managers on policies and procedures.
Performed as team leader; coached and managed a group of 6 stores within the district.
Addressed and corrected sales sta communication issues in a tactful and e ective manner.
Completed weekly schedules according to payroll policies. Delivered excellent customer service by greeting and assisting each customer, addressing inquiries and resolving complaints. Education
Rockville High School
Vernon, CT
2006
Apple
Apple Certified iOS Technician 2016
Apple Certified iOS Technician 2017
iOS Qualification
Apple Service Fundamentals 2017 Completion
iPhone Display Replacement and 3D Touch Calibration Samsung
Sprint Service and Repair Samsung Training and Certificate 2017 Sprint Service and Repair: Samsung Galaxy S9 and S9+ Training and Certificate
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