***-** ******* ** • BARRIE, ONTARIO • L*N *N*

PHONE 705-***-**** • E-MAIL ac8vm5@r.postjobfree.com

MICHELLE DOUGLAS

OBJECTIVE

To advance within a reputable company.

PROFILE

■ Hardworking, highly organized, methodical while being a fast learner

■ Good with troubleshooting and solving complex problems

■ Proven management skills and teaching skills

■ Supportive, personable and ensures positive interaction with others

■ Proven data analyzing skills with a meticulous focus to detail

■ Proven sales skills with the inclusion of suggestive selling and hard sales EMPLOYMENT

July 2018 – October 2018 R&F Construction DKI

Receptionist/Assistant Accountant

■ Verify purchase orders, post them to the correct accounts, validate the validity

■ Work productively alone with no supervision

■ Maintain client relationships by answering the phone and door Scheduling Assistant

■ Enter timesheets accurately

■ Create purchase orders for supplies needed

■ Order materials based on the scope of work

■ Keep jobs on time, communicate with customers and sub-trades

■ Built excel sheets to help make the workload easier by keeping jobs organized January 2017 – March 2018 Telus

Client Care Representative

■ Set and reach goals and stats set by Team Leads and myself

■ Suggestive selling and confidence, while continually learning

■ Work productively alone with little or no supervision September 2013 – January 2017 Nordia Inc.

Bell Fibe Team Manager

■ Managed, trained, coached and lead 30-135 people on average.

■ Data analysis of agent, call and client information and data.

■ Keep open communication with the client for troubleshooting purposes

■ Schedule management of other management and agents SKILLS

■ Xactimate Level 2 user

■ High-level Excel, Word, Outlook

■ High-level computer skills, HTML, CSS, JQuery, Java

■ High-level cellular skills, Android & iOs

■ High-level people skills learned through courses in TESOL

■ High-level data analytics, mining, and management EDUCATION

September 2005 – October 2006 Toronto Film School

Diploma in 3D Computer Animation

■ Learned valuable skills in teaching, troubleshooting and working as a team. August 2018 – September 2018 DKI Headquarters

Xactimate Level 2 Certification

■ Learned estimate and scope program

■ Learned how to read blueprints

■ Learned construction terminology and valuable insight on how to write an estimate

September 2018 – November 2018 Canada Learns Code

Digital Skills

■ Learned HTML, CSS, Java, JQuery

■ Building a website within the class while learning valuable skills December 2018 – January 2019 International Open Academy TESOL Certification Course

■ Learned to teach English as a second language

■ Built valuable skills in people management

January 2019 - Ongoing

Additional Courses

■ Google – Google Analytics Level 2 user certification

■ Eventtrix – Bartender & Barista Training

REFERENCES

Upon Request

Contact this candidate