Cesar Pena-Quevedo

IT Help Desk Agent / Computer Support Technician with expertise in Microsoft Office Suite - Bilingual (Spanish – Native Language / English – Advanced Level) Des Moines, IA 50317

ac8vkx@r.postjobfree.com

319-***-****

IT technician with more than 10 years of experience diagnosing computer problems, monitoring computer processing systems, installing software and performing tests on computer equipment and programs. Technically proficient in setting up computer equipment, scheduling maintenance, and teaching clients and staff members to use programs. Able to do hardware repairing and computer parts ordering. IT technician with a strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programming. Familiarity with electronic equipment, Internet applications, and security systems. Wide experience on Microsoft Office, Salesforce, QuickBooks, Sharepoint, ZOHO CRM, Google Ads, Google Analytics, Ticketing Systems, and Assets Management Systems. Authorized to work in the US for any employer

Work Experience

Digital Media Director

IMC, Inc - Urbandale, IA

January 2018 to December 2018

• Developed marketing strategies in English and Spanish successfully targeting the client’s needs and budget in different digital platforms, and also through traditional media.

• Led business requirements, design, budget tracking, project management and delivery of marketing and advertising campaigns.

• Implemented dynamic campaigns in Google Ads and Facebook using product affinity data and customer segmentation profiles.

• Oversaw projects and coordinated tasks with contractors to meet deadlines under budget.

• Kept track of vital information and progress on Zoho CRM, ZOHO Projects, and Microsoft Office Suite

• Managed calls and emails from clients

IT Technician

Comercializadora del Midwest - Clive, IA

January 2017 to May 2017

• Registered and managed client’s information on Salesforce System. Created custom reports and dashboards outlining key sales metrics for upper level management

• Monitored IT network LAN/WAN/Wireless to ensure availability to all users

• Installed, updated, and repaired software and hardware for staff members on Windows and iOS devices as Desktops, Laptops, Smarthphones, and Tablets.

• Tracked and monitored day-to-day performance of systems (Microsoft Office, Salesforce & Quickbooks, Ticketing System, Asset Tracking), and conducted analysis to improve performance

• Managed database for ongoing projects.

• Answered calls and replied to emails for customer support IT System Administrator

La Imprenta - Des Moines, IA

May 2016 to December 2016

• Preventive and corrective maintenance of Server, Workstations, and POS systems

• Provided and facilitated IT support to clients

• Installed, updated, and repaired software and hardware on organization systems and clients

• Tracked and monitored day-to-day performance of systems, and conduct analysis to improve work

• Troubleshot hardware and software problems, logging problems and documenting fixes Draftsman

Copy Center Casanare

February 2012 to August 2012

• Printed and digitalized plans

• Hands-on training with Architectural, Mechanical, Civil and Structural Drafting

• Developed CAD drafts based on project design requirements

• Provided customer service. Managed calls and emails from clients

• Managed inbound and outbound calls

IT Technician

Private Clinical Laboratory

January 2012 to May 2012

• Installed, configured and maintained data migration of workstations and software on Windows, Android, and iOS Systems.

• Assisted staff members in solving computer related issues and orientation of new equipment as deployed

• Preventive and corrective maintenance of computers and systems

• Processed and entered patient's data on a daily base

• Managed patient's database to generate monthly reports

• Used Ticketing System to document staff issues, escalations, and solutions. Experienced IT Technologist

GP Corporation

February 2011 to January 2012

• Organized and managed housing projects information

• Managed database for ongoing projects

• Offered summary reports every week to update on progress of large projects

• Resolved technical problems for staff members

• Used SharePoint to store and share all documentations Entry level IT Technician

GP Corporation

December 2010 to January 2011

• Printed, digitized and organized project information on SharePoint System

• Monitored IT network LAN/WAN/Wireless to ensure availability to all users

• Installed, updated, and repaired software and hardware for staff members on Windows and iOS devices as Desktops, Laptops, Smarthphones, and Tablets.

• Installed and configured computer hardware systems and IT software

• Provided and facilitated employer customer service Data Entry Clerk

SERVINSALUD Ltda

August 2010 to October 2010

• Processed and entered large amounts of data

• Reviewed and corrected mistakes in data entry

• Retrieved and presented required information in various formats

• Load information and scan documents into database Education

Associate in Management Information Systems

Des Moines Area Community College - Des Moines, IA 2016 to 2019

Education

Microsoft Office Suite (10+ years), Adobe Photoshop (1 year), Windows (10+ years), Google Analytics

(2 years), Google Adwords (3 years), Help Desk (10+ years), Information Technology (10+ years), Desktop Support (10+ years), Quickbooks (2 years), Salesforce (2 years), ZOHO CRM (1 year), CRM (2 years), Sharepoint (2 years), System Administration (2 years), ZOHO Projects (1 year), Client Services

(10+ years), Citrix (1 year), Office Applications (10+ years), SQL (2 years), XML (2 years), Powershell

(Less than 1 year), Camtasia (1 year), XenDesktop (Less than 1 year), Ticketing System (6 years), Asset Management (3 years)

Certifications/Licenses

Aggregate Sampling Technician I

December 2014 to December 2019

Certified Hot Mix Asphalt Sampler

December 2014 to December 2019

Certified Portland Cement Concrete Testing Technician I December 2014 to December 2019

Driver's License

Additional Information

As my resume demonstrates, my previous work experiences have enabled me to gain a deep and diverse understanding of the mindset and skills needed to succeed as an IT Support Technician. These experiences, combined with my ability to adapt to a wide variety of circumstances and to manage many responsibilities while nurturing necessary lines of communication with others, made me to develop my duties in an effective and efficient way. Associate in Technician in Software Programming

The National Service of Learning - SENA - Yopal, Casanare 2012 to 2013

Associate in Technician in Maintenance and Repair of Computer Equipment The National Service of Learning - SENA - Yopal, Casanare 2010 to 2012

Skills

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