Customer Service, Sales, Administration

PROFILE

A goal-oriented and dedicated professional with more than 3 years of Sales and Customer Support experience with a focus on finance industry. Was awarded as the 2nd best Sales Manager of credit cards at Alfa Bank Ukraine. Continuously received outstanding marks from the direct supervisors at all working places. Guided by a strong belief in a win-win strategy, enthusiastic and creative, seeking to understand and to help first. Always eager to learn new things and to take responsibility if needed. Looking for a challenging job to grow as a professional and to bring value to others.

HIGHLIGHTS

Strong verbal and written communication skills Well-organised and a quick learner

B2B & B2C sales and customer support experience Great leadership and organization skills Excellent presentation & time-management skills Can-do attitude and attention to details

Experience in working with senior management Proficient in computer (Microsoft Office)

Can work in a flexible, fast-paced, team environment Сaring for others

EMPLOYMENT EXPERIENCE

Business Development Manager, August 2018 – March 2019

Aspect Translation Company

Ukraine, Kharkiv

As a member of Sales Team, accomplished increasing the company revenue by negotiating pricing and fees, while ensuring the continuation and enhancements of services with new B2B clients in Europe & USA.

Regularly performed the following:

●Generated leads using SRM system; researched prospective accounts, cold call in English and followed through to a successful agreement;

●Negotiated terms and conditions with prospects finding the right approach to each;

●Reported the results to CEO of the company based in Montreal, Canada;

●Worked as a team player with Project Management Department to achieve common goals;

●Contributed to creating and implementing sales procedures for ISO 9001:2015 quality management certification;

●Provided post-sale support and customer service to build strong long-term relationships with clients and gain their trust and loyalty.

English Language Student & Tutor, October 2016 – August 2018

Ukraine, Kharkiv

Studied English and taught English to Ukrainians up to intermediate level, improved their English reading, listening, and speaking skills through one-on-one sessions. Provided feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence.

Senior Specialist, June 2014 – September 2016

Alfa Bank Ukraine, Kharkiv

Successfully worked as a member of a Bank branch in a target environment, performed the following:

●Recommended appropriate financial products to prospects and clients depending on their needs;

●Issued credit and debit cards using bank software;

●Met KPIs on monthly basis, increased the revenue through deposits promotion, insurance products, and other financial services;

●Made presentations at different organisations concerning bank`s services.

●Provided customer support to B2B and B2C clients.

Sales Manager, October 2013 – June 2014

Delta Bank Ukraine, Kharkiv

●Consulted clients on credit cards and personal loans, met their finance needs and increased their finance literacy;

●Analyzed client records and using the data recommended and controlled payment plans;

●Did the paperwork, administrative work, and reported on weekly basis to the Supervisor.

Was promoted from a Credit Consultant to a Sales Manager and then invited to work for another bank as a Senior Specialist.

EDUCATION

Accounting Diploma, Bachelor's degree August 2013 – May 2015

Volodymyr Dahl East Ukrainian National University, Ukraine

Finance Diploma, Junior Bachelor's degree August 2011 – May 2013

Stakhanov Industrial and Economic College, Ukraine

VOLUNTEERING

Volunteer, March 2017 – March 2019

Managed the biggest English Speaking Club in Kharkiv, Ukraine. 3 meetings a week for up to 35 people at a meeting, free of charge for everyone.

Assisted more than 300 people over 2 years to do their first steps in English and to overcome a language speaking barrier. Maintained a friendly environment where everyone could express oneself, sharpen English language skills, and meet new friends. Hosted discussions over socially important topics such as bullying, domestic violence, suicide, crime, human rights e.t.c. Initiated and organized Public Speaking Contests and encouraged people to make public speeches.

Languages:

Fluent in English, Russian, and Ukrainian.

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