Customer Service Sales
Resume:
RACHEL ODIBELI
**** ********* *****, ** *******, Alberta
**************@*****.***
CAREER PROFILE
A resourceful office administrator with ability to focus on excellent customer service delivery. Over a decade experience in customer handling, while acting in a professional manner consistent with company policies. Outstanding organizational and time management skills with proven success in responding to multiple and conflicting priorities.
SKILLS & QUALIFICATIONS
Professional customer service skills with a can-do approach to issues.
Highly advanced data entry skills with attention detail.
Thrives in a team environment while striving to exceed all performance measures
Adept in applying business knowledge and effective problem-solving skills.
Highly proficient in Microsoft office packages i.e. word, excel and outlook.
Excellent communication, organizational, interpersonal and time management skills.
Outstanding multi-tasking skills, and able to work in a deadline driven environment.
WORK EXPERIENCE
Customer service Team leader [Aug 2018 – till date]
STAPLES BUSINESS DEPOT
Interacts with customers and receives payments in various forms including cash, cheques, credit cards, gift cards and vouchers.
Handles complex procedures with sound independent judgement i.e. receives orders, prepares invoices and bills according to established procedures.
Completes other financial transactions for customers such as issuing receipts, processing refunds and exchanges, and returning change and credits were necessary.
Mentors, trains, manages and oversees a team of seven (7) junior customer service associates, guiding them to follow industry best practices and act according to store policies at all times
Maintains all cash and customer related enquiries and complaints while ensuring their timely resolution.
Provincial Enumerator [Sep 2018 ]
2018 PROVINCIAL ELECTIONS{ALBERTA}
Handled door to door enumeration of individuals in electoral division 23
Completed all enumeration and data collation in record time without errors.
Resolved complaints and issues of electors in my district in a timely and effective manner
Sales associate /Customer service [Apr 2018 - Aug 2018]
THE HOME DEPOT
Ensured qualitative customer experience through outstanding customer service and consequently, won a Homer award for excellent customer service within the first month of employment.
A major contributor to the achievement of the departments’ sales goals on a monthly basis and as a result, sales was on a steady increase for 3 months.
Handled all customer related requests and sales activities within the department and provided appropriate solutions thus enhancing customer value and satisfaction.
Complied with inventory management procedures which boosted store performance.
Senior Administrative officer [Aug 2010 - Jan 2018]
Globacom Nigeria(Telecommunications)
Provided excellent customer service, with a demonstrated track record of utilizing available resources to increase sales volume by 30%.
A reputation for assessing customers’ needs with consistency and precision, thereby boosting customer satisfaction by at least 50%.
First point of contact for office visitors and offsite employees and recommended products and services tailored to customers specific needs.
Performed general office duties and provided administrative support
OTHER WORK EXPERIENCE
Call Centre Representative [Sep 2005 - Aug 2010]
Globacom Ltd, Nig.
Handled inbound and out-bound calls on customer issues, requests and queries.
Co-ordinated mail distribution and orders within the organization
Conducted over-the-air sales of company products and services.
EDUCATION, CERTIFICATION & TRAINING
Master’s Degree in Business Administration [ 2010 ]
Specialization in Marketing
University of Lagos, Nigeria
Equivalent to Canadian Master’s degree (WES)
Bachelors of Arts in History and strategic studies [ 2002 ]
University of Lagos, Nigeria
Equivalent to Canadian Bachelor’s degree- four years (WES)
Working In Canada [ 2017 ]
Certificate of Completion online (SOPA Alberta)
Canadian Workplace Integration [ 2018 ]
Certificate of Completion online (SOPA Alberta)
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