Customer Service Sales Representative

Gene Marley

*** **** **** **. ******* Ca. *****

Cell 209-***-****

************@*****.***

Professional Skill Summary

Customer service professional dedicated to effective team management and customer satisfaction. Over the last five years at Aramark I have been a Route Sales Representative making regular deliveries and ensuring proper inventory levels. As an R.S.R. I was also involved in outside sales as well contract negotiations. While working at O’Brien’s Market for 12 years, and ten years as the Bakery/Deli Manager, I learned excellent customer service skills as well as the importance of consistency of all production food items for sale to our customers. I also became excellent at ordering and receiving along with the learning the importance of inventory control.

Skills

- Strong leadership and management skills - Floor set design expertise

- Excellent time management skills - Training development aptitude

- Excellent problem solver - Proficient in money management

- Effective work flow management - Shipping and Receiving professional

- Adherence to high customer service standards - Quick learner

- Experienced in contract agreements and negotiations - Exceptional phone etiquette

- Strong inventory control skills - Strong customer service relationships

Work History

Aramark Uniform Services: Route Sales Representative

Auxiliary sales and cold calls

Writing and Negotiating customer service agreements

Ensure customer satisfaction through honest and open discussions between myself and my customers I service

Maintain the proper inventory levels at each account

The delivery and removal of mats, uniforms and linens

Balancing the payments at the end of the day to ensure the proper deposit for the day

O’Brien’s Market: Bakery/Deli manager

Expertly manage a staff of thirty and maintain the appropriate staffing levels to accommodate all stores needs

Manage scheduling, supervising, evaluating staff and enforcing company policies

Lead shifts while preparing food items and executing requests based required specifications

Meet and exceeds production requirements Ordering and receiving supplies

Merchandising of the department and case to ensure the best flow of sales

Inspect kitchen and sales floor to ensure quality and cleanliness of the department

Maintain updated knowledge of local competition and trends within the industry

Practice safe food handling

Verify Portion sizes and consistency to attain high food quality standards

Investigate and resolve customer inquiries and complaints in an empathetic manner

Maintain proper inventory levels

Ensure proper labeling of stored ingredients in walk-ins and dry good pantry

Promptly report all maintenance issues

*Education

Modesto Junior College

Culinary arts

3.2% GPA

Certificate of completion

*References available upon request

Contact this candidate