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Manager Customer Service

Orlando, FL
March 25, 2019

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Jeffery Hewes

Senior Manager

**** ***** ******* *******, *******, FL 32839


Phone: 314-***-****

In life, as in football, you won't go far unless you know where the goalposts are.

Arnold H. Glasow

Results driven and dedicated senior manager with a wide range of lean manufacturing experience. Track record of using empirical data to drive continuous improvement to minimize waste and reduce cost while maximizing quality and yield. Established effective goal setting through Lean metrics that motivate participation in quality, safety and productivity through all departments.

I look forward to the opportunity to discuss how I can improve your facility.

Core Competencies

Lean Manufacturing Operations

Continuous Improvement

Six Sigma Project Management

ISO 9001, ISO 14000,TS 16949 and cGMP practices

Just In Time (JIT) Manufacturing

Total Productive Maintenance

5S, TWI, SMED, A3 Reporting, VMS

High Speed Machining

Metal Press Operations

Aluminum and Plastic Extrusions

Printing and Packaging

Safety and Environmental

Regulatory Compliance


Industrial Light Products/Green Creative

Sanford, FL

Quality/Customer Service Manager

2016 to present

Implemented an ISO 9001 compliant Quality System

Scrap reduction from 1 million pounds to 350,000.

Improved On-Time Delivery from 82% to 97.8%

Improved Assembly Line efficiency from 84% to 98%

Created a Customer Service Warranty returns program that propelled quality solutions

Reduced Customer Complaints and Warranty Returns by 20%


Orlando, FL

Senior Project Manager


Contract position

Managed three project managers across the country.

Created a Smart Sheet Project Tracking Management tool to manage over 80 construction projects globally.

Developed and implemented a plan to move the entire facility to a new location.

The MATLET Group

Orlando, FL

Director of Continuous Improvement


Constructed a 5-million-dollar pharmaceutical print manufacturing business in Mexico

Initiated and Coordinated a Lean Manufacturing Program for five facilities

Guided facilities in ISO 9001 & 14001 implementations

Lead Kaizens with over a million dollars in savings


Sapulpa, OK



I joined up with my brother to create the best Mexican restaurant this side of the Rio Grande. I all honesty this was a complete start up that we were able to sell at a profit.


St Charles, MO


Quality Manager

Implemented GMP Compliant Quality System and Lean Manufacturing.

Managed Quality Control and Inspection processes for clinical trial study label application which include 20,000 different label configurations.

Directed and carried out development and testing for proprietary software for barcode and alpha-numeric printing and recognition of clinical labels for the St Louis and Ashford, England facilities.


Pacific, MO


Quality Engineer

Implemented ISO 9001:2000 and developed an Advanced Product Quality Planning design program featuring Control Plans and Failure Mode Effects Analysis.

Developed a Lean Manufacturing systems and trained the work force on the use of Statistical Process Control.

Developed testing protocols for gasoline nozzles and created inspection equipment.

Reduced warranty returns by 30%


Sullivan, MO


Production Superintendent

Managed 120 production employees over 3 shifts manufacturing clutches.

Responsible for P/L of 25 million dollars

Improved throughput by 40%

Reduced over a million dollars of waste in the value streams.


B.S. Industrial/organizational Psychology-Southeast Missouri State University

A.S. Business/Psychology-Dyersburg State Community College

President Phi Theta Kappa 1994 – Chapter awarded four of five stars

President-PSI CHI: National Honors Society Psychology 1995-1997

Ruth Hubbard Cousins Award for best Psi Chi Chapter 1996

Led and Organized 4th Annual Student Research Conference

Missouri Governors Award for Training Excellnce-2006

Lean Six Sigma Black Belt Certification -BMI 2007

Hosted Shingo factory tour - 2018

Patriotic Employer Award -2018

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