Data Entry Service Representative

Summary:

Observant, reliable, and punctual exam monitor, who has extensive skills in a variety of administrative, clerical, healthcare, and secretarial fields, is seeking a challenging position within the test administration industry.

Experience with disability and special accommodations candidates.

Experience in giving certifying exams for various industries and levels.

Proven ability to work, inspire, and motivate others in a fast-paced department, or start up.

Learn and adept quickly to new situations within the test area, so that all candidates will take the exam fairly and without bias.

Have excellent verbal and written skills, ability to adjust to issues that may arise professionally and within the testing venue.

Highly dependable service representative, goal-oriented, flexible, and committed to getting all candidates tested.

Excellent time management and organizational skills

Tech Skills:

Able to assist special accommodation candidates in a variety of exam venues. Have experience in computer testing centers. Able to travel to different exam venues.

Secretarial skills such as answering phones, meeting and greeting individuals, directing packages and guests.

Administrative skills such as scanning, binding pads, ordering supplying supplies, explaining exam venue policy such directions, how to find candidates questions, exiting policy, and for computer centers, how to logon, and what to do for tech support. Escorting candidates to and fro in restrict areas, explaining non tech issues with computers.

Fast and accurate typist and data entry [alphanumeric or 10 key].

Experience and knowledge of using Microsoft office suite applications.

Experience:

Exam Monitor/Proctor, New York [vendor] 05/14 – 01/19

Department of Health, Division of Emergency Medical Services,

Exam Monitor/Proctor, New York [contractual] 09/13 – 03/19

New York State Department of Civil Service, Division of Testing Services

Exam Monitor/Proctor, New York [On as needed] 07/07 – 02/19

State Board of Law Examiners, New York, NY

Exam Monitor/Proctor, New York City [On as needed] 07/01 – 12/18

Department of Citywide Administrative Services (DCAS), New York, NY

Assisted various departments within the New York State government in increasing revenue by proctoring various exams, recruiting and certifying individuals for employment, with governmental agencies. Receiving and verifying contents of test administration materials including exam booklets and answer sheets. Proctor special needs individuals when needed.

Assisted various governmental agencies in recruiting, certifying, and promoting individuals. Also, help to give special needs individual’s assistance in taking the exam when needed. Ensuring the security of all exam materials from the moment received until they are shipped back to original exam office site. Verifying the arrangement of testing rooms to specification and appropriate for administering exams.

Greeting candidates and checking identification to ensure only approved candidates are testing.

Providing test instructions, timing exams and passing out test materials.

Regularly proctoring the exam room(s), to ensure there are no security violations, candidate misconduct or exam materials missing.

Respond to unexpected occurrences with professionalism, calm demeanor and authority.

Providing appropriate escalation of any issue or incident and providing a written report of the test event at the end of the event.

Ensued that there is no cheating among candidates.

Aided in assigning proctors and helpers to various positions that needed to be covered.

Ensure students follow the rules warnings when necessary.

Collecting and accounting for all exam materials at the end of the administration and returning them to the supervisors in a secure manner.

Making sure that the candidates once they are finish the exam, exit the exam area immediately, or as per instructed.

Administrative Experience

Cahill, Gordon & Reindel, Inc. (contractual) New York, NY 12/16 – 12/16

Word Processor/Intake Specialist

Description:

In a fast pace legal department’s word processing department, I corrected various legal documents for various attorneys within Cahill, Gordon and Reindel.

Correct and reformatted the Table of Contents, Table of Indexes, and Table of Authority pages using the Styles function of Microsoft Word.

Research information to increase the accuracy of the information in the databases.

Gibson, Dunn & Crutcher, Inc. (contractual) New York, NY 10/16 – 10/16

Word Processor/Intake Specialist

Description:

In a fast pace legal department’s print shop, I corrected and inputted various organizational billing for various departments within Gibson Dunn and Crutcher, using an Excel specialize spreadsheet.

Greeted and screened individuals coming into the department. Direct individuals to various locations with the print shop. Mailed, signed for, collected, and distributed packages. Answer incoming calls using a multiline phone. Arrange conference calls, scheduled conferences, maintained kitchen area. Made sure that unauthorized individuals came into the department. Input, verify, corrected information from various source documents.

Correct the Table of Contents, Table of Indexes, and Table of Authority pages using the Styles function.

Research information to increase the accuracy of the information in the databases.

Took job orders and properly logged them into computerize Excel 2007 spreadsheet. After inputting job orders into billing and tally sheet, scanned archival information, then shredded old information.

National Coalition of Concerned Legal Professionals, [volunteer], New York, NY 06/12 – 07/13

Word Processor,

Description:

Revised and formatted simple and complex materials gathered from various source materials, this information will inserted into NCCLP’s national magazine. With or with minimum supervision accomplished these tasks as necessary.

Proofed, revised, and checked for completeness, style, formatting, and accuracy.

Other Administrative Experience

Production Copier, New York City Department of Citywide Administrative Services

New York, NY [ongoing project] [as need basis], New York, NY 04/16 – 04/16

Assisted print shop personnel on Canon color model 560 to produce exam booklets, informational materials, color posters, and other duties as acquired.

Assisted large scale format printing. Scanned, prepared bindery products, such as pads, notebooks with different perforations as requested.

Copier, Institute for Community Living, New York, NY [volunteer] 09/14-09/15

Assisted Institute for Community Living, a respected non-profit, located in New York City and outer boroughs, in educating the public and new hires in its programs and available resources. I created copies, and new hire orientation packages, on the Minolta Bizhub 454e, while collating, stapling, and using other advance features as instructed.

Reprographic Clerk: [Scanner/Bindery/Intake Operator, Gibson, Dunn and Crutcher

New York, NY [Tempositions, Inc.] 10/13 - 10/13

Inputted organizational billing for various departments within Gibson Dunn and Crutcher, using print shop department, this was achieved by researching, inputting, verifying, and formatting information into Excel spreadsheet. Greeted and screened individuals coming into the department.

Directed individuals to specific individuals and divisions within the company.

Mailed, signed for, collected, and distributed packages.

Answered incoming calls from various individuals. Set up conference calls, scheduled conferences, maintained kitchen area. Made sure that no unauthorized individuals came into the department. Inputted, verified, corrected information from various source documents.

Checked the accuracy of the Table of Contents and Table of Indexes when appropriate.

Research information in database to improve accuracy of client and vendor information.

Took job orders and properly logged them into computerize Excel 2007 spreadsheet.

Reprographic Clerk: Scanner/Bindery/Print Operator, Superior Glazier,

New York, NY [Lloyd Staffing, Inc., New York ] 04/04 – 02/10

Followed procedures to run print jobs in proper order.

Prioritized print orders and monitored work flow.

Created oversize materials to client’s specifications.

Shrunk oversize materials to fit specifications for client.

Scanned, prepped and reassembled materials of a confidential legal and financial nature.

Inserted materials in binders as specified by job requests.

Produced specialize pads as per job order.

Met and greeted customers in a timely and professional manner.

Communicated on a timely basis with clients on job status or deadline issues.

Education:

Columbia University – NY 01/88 – 06/88

Certificate in assisting individuals in obtaining government benefits

Volunteer Activities

Catholic Charities, New York NY 11/12 – 12/16

Manager, Intake Services Food Pantry - St. Cecilia's

Assisted in preparing policy and procedure in inventory control of food items, regulating and making sure items were store appropriate, take and verify client’s information to make sure that clients meet criteria for pantry benefits.

Senior Companion - Lott Residence 11/12 – 5/18

Assisted in getting clients to medical and other appointments

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