Areas of Expertise
Technology Business Management Executive (TBME)
Project Management Professional (PMP)® PMI-ACP
Scrum Master Certified (SMC)
Rodan + Fields
Technical Business Management Manager
Dates Employed Apr 2018 – Present San Ramon, CA
Contract governance and vendor management for Operations department $76M Annual Budget. TBM lead for Operations. Completed TBMA training and Apptio Certification.
Certified TBM Executive CTBME.
Recognized TBMA 2018
Brought insight and accountability into technology spend.
Streamlined PO process and led Purchase Order clean up to drive contractual payments and accurate view of cost centers monthly spend.
San Jose CA
Program and Project Manager
Dates Employed 2014 – 2016 San Francisco Bay Area
Agile Business Analysis Apptio DigitalFuel SalesForce.com Service Costing P&L Management Process Engineering and Documentation Solution Sales Process Team Facilitation Organizational Development Employee Development Support Desk Management Collaboration Operational Development Service Level Management ITIL Vendor Management
Budget alignment to service expenditures were inaccurate, creating problems in supporting fiscal year planning. Service owners contested their actual costs in Quarterly reviews and planning sessions.
Business Analysis – Financial data and service data were not conducive to accurate translation of budgets to services. Federated funding was not accurately tracked from CIO budget to the service providing application development.
Added allocation of central funding to service translation workbook.
Developed project to establish reporting of service metrics for all services.
Managed automation project to pull SOR data for secondary (chained cost) for compute/storage and databases to reduce manual errors, increase transparency of costs and align to actual consumption of resources at the service level.
Modified Reporting tool to display weekly cost data of changes to infrastructure components.
Created additional reports to provide service teams visibility of cost.
Increased service owner ability to forecast cost and manage new technology implementation.
Title Service Lead II
Dates Employed Aug 2010 – 2014
Application support teams were not effectively aligned to functional areas causing increased support cost and growing dissatisfaction of clients.
Realigned support teams to architecture/technology across multiple services.
Created knowledge transfer process from development teams to support team.
Defined goals, establish processes, built metric reports and conducted monthly and quarterly reviews with business owners.
Established Vendor Management process and financial accounting for service support.
Implemented Apptio instance for Total Cost of Ownership and VMware DigitalFuel for portfolio management and financial operations.
Managed Budget for SMO and vendor contracts $80M annually
Service Level Manager
Metabyte at Cisco
Dates Employed 2008 – 2010
Location San Jose
Implemented Service Management Office for Production Application Support.
Defined goals, establish processes, and built reports to support business owner requirements. Established Vendor Management process and financial accounting for service support. Implemented Apptio instance for Total Cost of Ownership and VMware DigitalFuel for department financial and portfolio operations. Implemented ITIL Service procedures and support structure for production applications in the customer facing theaters at Cisco Systems, Inc.
Education and Credentials
Master of Business Administration Specialization in Telecommunications
Bachelor of Business Administration – Summa Cum Laude
National University, San Diego, CA
Project Management Certificate 690575 Project Management Institute
PMI Agile Certified Practitioner 2080935 Project Management Institute
Scrum Fundamentals Certificate 585386 SCRUMstudy
Scrum Master Certified 588798 SCRUMstudy
Professional Development ITIL Foundation, Business Analysis