Social Media Customer Service

TAYLOR HALL

**** ********* ****, ******, ** ***** 202-***-****

taylorjhall1gmail.com

Marketing and Social Media Champion

Self-Motivated

Interpersonal Skills

Multitasking and Prioritizing

Detail Oriented

Teamwork

Initiative and problem-solving abilities

Dependable

AUGUST 2018 – PRESENT

OUTREACH AND MARKETING COORDINATOR, General Dynamics Information Technology

Customer Service

oDeliver exceptional customer service by responding to all customer inquiries within 24 hours in the event mailbox regarding technical issues, billing issues and general questions

oCreate customized responses to the event mailbox inquiries.

oResearch appropriate resolutions and escalate customer issues to appropriate subject matter expert, program director, Branch Chief or IT.

oPerform audits of current online courses to ensure each course matches the accrediting organization standards.

oAssist the tech team with technical dry runs.

oTrack and report feedback regarding all customer inquiries, outreach and course evaluations.

Outreach and Marketing

oConduct outreach to current health care providers who service active duty service members, veterans, veterans and their families.

oCreate flyers to promote the Continuing Education Program Office’s current course offerings.

oDeveloped e-blasts to keep all customers abreast of specific event details such as registration, event date and time and location.

oUpload event materials to activity database management system to include presenter bios, program agenda, etc.

oBecame cross trained in all areas of the Continuing Education Program Office.

oResearch and collect contact information on military treatment facilities and local organizations.

oCreated a comprehensive outreach plan for enduring activities.

JUNE 2016 – AUGUST 2018

OPERATIONS/ MARKETING MANAGER, Ameriprise Financial

Supervised Client Service Manager and summer intern.

Ensured compliance of gift policy, keeping accurate records of costs for practice events.

Implemented social media campaigns to increase website traffic and post clicks using pay per click ads.

Generated monthly and ad-hoc reports upon request to analyze data.

Designed and published marketing materials, to include but not limited to, postcards, brochures, folders, invitations, and newsletters to promote business.

Procured supplies and kept detailed inventory of materials required to complete daily office duties.

MARCH 2016 – JUNE 2016

MEDIA RESEARCHER, Cision

Researched and verified over 80 print, broadcast and internet media outlets on daily.

Maintained and updated accurate contact database for consumption via email, phone, internet and social media.

Reviewed news databases and site for blog content.

Published weekly blog articles and press releases pertaining to industry hot topics.

DECEMBER 2013

BACHELOR OF ARTS PROFESSIONAL COMMUNICATION, Chatham University

Public Relations Concentration

TECHNICAL SKILLS

Proficient in Microsoft Office Suite, to include but not limited to Word, PowerPoint, Excel

Social Media Champion: Facebook, Twitter, Instagram

HTML, CSS, Wordpress

Proficient in Design/ Publication: Adobe InDesign, Adobe Illustrator, Adobe Photoshop

Lambda Pi Eta Communications Honor Society – Pittsburgh, PA, April 2013 – Present

Chatham Marketing Association – Pittsburgh, PA, January 2013 – April 2013

Google Analytics – Certified January 2018

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