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Administrative Assistant Nursing

Raleigh, NC
March 21, 2019

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• Complaint Resolution • Departmental Liaison • Administrative Assistance

• Customer Relations • Network Configuration • Information Flow Coordination

• AR/AP • Filing Systems • Medical Billing & Coding

• Inventory Control • Data Protection • PC Hardware and Software Repair


Information Assistant Sept. 2017 - Present

Department of Defense Education Activity, Fort Bragg, NC (Fulltime 40hrs/wk)

Create copy, edit, calculate, revise, retrieve, store and print a wide range of documents in final form from handwritten drafts.

Charge and discharge books and materials; inspect returned books and materials for damage and loss accountability.

Monitor CCTV for all authorized and unauthorized personnel that enters the building and reports for suspicious activity.

Perform inventory control management, which help in maintaining adequate amount of supplies and products.

Produce publications such as flyers and/or PowerPoint media about school activities or after school functions.

Technical Support Tier 1 Feb. 2014 - Present

Arise Virtual Solutions, Remote Location (Part time, 15-20 hrs./wk)

Analyze/troubleshoot all levels of desktop, application and network issues. Provide computer hardware and software setup, repair, upgrading, and troubleshooting.

Reinstall software programs and adjust settings on existing software to fix machine malfunctions. Field replacement and relocation of PCs and peripherals.

Document, track and monitor technical issues to ensure timely resolution.

Certified Nursing Assistant Nov. 2014 -Apr. 2016

Fayetteville VA Hospital, Fayetteville, NC (Full Time 40 hrs/wk)

Supported patient personal hygiene and daily living needs; including nourishment, comfort, ambulating, and transportation within the facility.

Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Ensured that all patient care data entered in VISTA and Computerized Patient Record System (CPRS) is accurate, timely, and completed.

Inventory stock room to ensure materials and supplies are in date and available.

Billing Associate Apr. 2013 -Nov. 2014

Ferncreek Cardiology, Fayetteville, NC (Full Time 40 hrs/wk)

Responsible for following up on claims, calling and collecting money from insurance companies; handled cash management, supply ordering, and customer service relations.

Provided administration support to physicians and interpret data to assign ICD-10, enter CPT codes and patient information into billing software.

Input copays and other payments into the Electronic Medical Record System. Proofread and assembled reports and correspondence to appropriate staff members.

Correctly assigned diagnosis and procedure codes per the appropriate classification system for that category of patient encounter.


Highly organized Healthcare Administrator with over 5+ years of hands-on experience in providing administrative and clerical support in a high-volume office environment. Exceptionally proficient in managing the day to day scheduling and calendar management duties, with a special focus on timely follow-up. Works efficiently with all levels of management.

Highly experienced information technology professional with experience in desktop support, improving operating environments, resolving system issues/outages, and enhancing new applications and systems.

Proficient in Microsoft Office applications including Excel, MS Windows, Word, PowerPoint, Epic System, CPT coding, ICD-10 coding and Medical Terminology.



Fayetteville Technical Community College

Associates in Applied Science in Intelligence Studies


BLS American Heart Association (Fayetteville HCC) Jun. 2017 - Jun. 2019


VA Core Values Training, Recognizing Signs of Abuse, Privacy and HIPPA, Cyber Awareness Training

Continuing Education 2/28/2019: CompTIA Security +

Technical Support Administrative Assistant Certified Nursing Assistant


1951 Booker Drive, Raleigh, NC

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