Senior operation executive

Prahtmesh S. Bagalkote

Contact: 998-***-****

Email : *******@*****.***

SUMMARY

Close to 2.4 years of experience as senior operation executive in IT operation and infrastructure management services in Infosys.

Expertise in the industry tools such as MS Word, Excel, Visio and PowerPoint.

Experience in managing and coordinating onsite.

Good knowledge in various SDLC phases and methodologies such as Waterfall and Agile- Scrum.

Creating mock-up screen

Hands on making BRS,SRS and user stories documents

Infosys foundation Training Complete for the following: Python and DBMS, Middleware infrastructure management (Unix, windows server administration, asp.net and IIS administration, Oracle and PL SQL and ITIL service desk) COMPUTER SKILLS

Languages

R, HTML, VBA

Software

Database: SQL,

Framework: .NET framework

Modelling tools: MS Visio

Prototyping tools: Axure, Balsamic

Skills: Requirement gathering and elicitation, UML (use case, activity and sequence diagram) and BPM, Oops, SDLC, Agile/Scrum, BRD, SRD, FRD, Excel, UAT, Office suite EXPERIENCE

Senior Operation Executive

Infosys Ltd.

Project Name: Leading telecommunication company in Canada Role: Working on digital content support management and technical support Responsibilities:

Prepare daily status report, ensure documentation, and operation support with an objective to support project tracking, monitoring, quality assurance, and SLA compliance within the norms and guideline defined by the organization

Providing support for production tickets [incidents] and new store builds

Coordinating with development team on digital content updates.

Providing thorough knowledge transfer to development team regarding Digital Media projects implementation

Analysis and work on Remedial /Improvement measures

Scripting for automation for report generation in excel macro (VBA).

Co-ordinates with team mates for creating and automate the workflow process.

Debugging, enhancement, bug fixing, provides ad-hoc and technical support for software based on C# and .NET framework

Updating and deploying the latest content into the business live using the digital content management tools (Display 3 directory)

Updating the playlist applications using omnivex moxie.

Ensure compliance to SLA's, as per defined service level. EDUCATION

Qualification University Year of

graduation

B.SC

(Information

Technology)

University of

Mumbai

2016

12th HSC 2013

10th SSC 2011

CERTIFICATION AND ACTIVITIES

GNIIT (Software engineering) certification diploma from NIIT Web Fundamentals (Finacle) - Infosys

MongoDB developer (Infosys)

Activities:

1. Participate in Image management program

2. Developed “Online shopping website” as part of the final years project PERSONAL DETAILS

Name: Prathmesh Shrikant Bagalkote

Date of birth: 15/06/1995

Gender: male

Marital status: Single

Languages known: English, Hindi, Marathi

Address: Sangria megapolis, Hinjwadi phase 3, Pune - 411057

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