Pharmacy Technician Customer Service

Fakhra Shaheen

** ********* **** **********, ** 06002

Cell: 413-***-**** ac8umj@r.postjobfree.com

Professional Summary

Certified Pharmacy Technician with 2+ years of experience filling prescriptions, processing insurance claims, and maintaining customer relations in high-traffic pharmacies. Proactively assists pharmacist and customers while communicating with other healthcare providers, as well as organizing, maintaining, and keeping detailed patient records and adhering to HIPPA.

Skill Highlights

Reliable employee who understands the guidelines and laws that dictate procedure

Successful track record as accurate and reliable pharmacy technician

Excellent customer service and customer presentation skills

Well-versed in all HIPAA regulations

Strong computer skills

Dedicated to delivering accurate products to customers

Career Chronology

Rite Aid - Chicopee, MA (2014-2017)

Safely and accurately prepared all medications and sterilized products using proper techniques, calculations and precautions.

Labeled and packaged all medications according to company policy, and standards of practice to ensure safe, accurate administration.

Contacted Doctor's offices to obtain information necessary to determine if the Drug Claim is covered under the member's pharmacy benefits. Outreach was be performed via phone and electronically (e.g. fax)

Resolved all insurance issues with insurance companies contracted with the pharmacy.

Rite Aid – Enfield, CT (2017- currently employed)

Oversaw daily operations for the drug store including answering phone calls, taking customer orders and maintain cleanliness of store.

Recommended basic medications and treatments for everyday ailments.

Managed the pharmaceutical inventory, including ordering, expediting and restocking medications as necessary.

Applied benefit plan criteria in making decisions (approvals / denials), PA (prior authorizations or recommendations; clarify and explain pharmaceutical benefits and procedures.

Education and Training

Bachelor of Science: Business Administration

Springfield College, MA

•Graduated 2018

•First Aid & CPR certified

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