Cassandra Z. Rios

**** ************, ******* ** *****

Home: 210-***-****

Email: ac8umf@r.postjobfree.com

Objective:

I am seeking a position at your respectable corporation where I can work in challenging environment and expand my experience in this field and utilize said experience to increase both customer satisfaction and the overall corporate reputation.

Education: May 2004 University of Texas in San Antonio San Antonio, TX

• B.A. Psychology

• Property Adjuster License

Experience:

Lake Dallas ISD Lake Dallas, TX 03/2019 to present Substitute Teacher

• Oversee classroom of up to 20 children

• Keep on task with lesson plans on file

• Ensure completion of designated assignments

Albarado Law Firm Denton, TX 03/2018 to present

Legal Assistant

• Meet/greet potential clients and schedule consultations

• Accept payments, draft contracts

• Close/file settled cases

Claims Examiner Contract Positions: 03/2014 to 01/2018 Claims Link Addison, TX 09/2017 to 01/2018

Inside Catastrophe Adjuster

• Provided support for catastrophe losses, Hurricane Irma for American Integrity Insurance Company

• Reviewed inspection results, requested payment and finalized loss with insured Worley Co. Carrolton, TX 07/2017 to 09/2017

Claims Examiner

• Supported Liberty Mutual/Safeco insureds with losses associated with peril of water

• Responsible for first contact, determining cause of loss and coverage concerns, per policy in force

• Assigned mitigation, additional living arrangements and mold remediation as necessary Claims Link Richardson, TX 04/2016 to 05/2017

Claims Examiner

• Supported unit of 9 staff catastrophe adjusters for Safeco insurance, making first contacts as needed, reviewing returned estimates, issuing payments

• Reviewed inspection results, reviewed final invoices for recoverable depreciation or supplemental items

Q Temps Richardson, TX 06/2014 to 02/2016

Claims Examiner

• Supported unit of catastrophe property adjusters for Safeco Insurance by making first contact on new losses, making coverage determination, handling to completion

• Reviewed and processed final invoices issuing payments for recoverable depreciation The Best IRS Irving, TX 03/2014 to 06/2014

Inside Catastrophe Adjuster

• Investigated losses, took recorded statements, as necessary, making coverage determination, actively handling to completion

• Consulted with contractors, independent adjusters and other vendors throughout the process maintaining an effective diary system

Randstad Richardson, TX 12/2011 to 10/2013

Enterprise Support 02/2012 to 10/2013

• Created trouble shooting tickets for field engineers providing them with details on the severity of the issue

• Contacted Fujitsu field engineer’s, advising of new case(s)

• Monitored the outcome of the issue, keeping in constant contact with engineers to ensure the work is completed by contract requirements

Customer Service Representative 12/2011 to 02/2012

• Managed incoming calls for Bank of America mortgage customers

• Educated customers on fluctuations in their escrow account, updating escrow information as required

• Attained mortgage payments by phone & determined best option for customer experiencing life events or hardships to prevent default

Bank of America Plano, TX 08/2010 to 08/2011

Senior Claims Specialist

• Conducted prompt & thorough investigations of property claims for Balboa Insurance policy holders

• Assigned then consulted with field adjusters, contractors, emergency mitigation companies in the evaluation of a loss

• Maintained an effective diary system documenting file activity keeping in constant contact with all parties involved until loss was settled

Insurance Recruiting Services Richardson, TX 06/2010 to 08/2010 Catastrophe Claims Representative

• Reviewed “closed” catastrophe claims when final invoices received

• Analyzed closed files, payments issued, determining whether any additional funds owed

• Assigned field adjusters to re-inspect damages when warranted and addressed supplemental requests using Xactimate28

USAA San Antonio, TX 10/2004 to 02/2010

Policy Service Associate

• Issued auto, renters and homeowner policies for USAA members, asking appropriate underwriting questions to best fit member needs

• Updated existing above policies for members per individual needs

• Canceled-rewriting as necessary when new property purchased/sold Senior Claims Adjuster

• Received live claim calls and worked assigned cold claims- gathering details of loss, reviewing coverage, explaining process, maintaining contact through completion

• Reviewed contractor, vendor, field adjuster estimates, approving or rejecting, based on whether in line with scope of damages

• Maintained an effective diary system documenting file activity keeping in constant contact with all parties involved until settled

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