Resume of David J Forbes **** east **th avenue Tampa Fl 33612 ph: 813-***-****

Email: ac8uma@r.postjobfree.com

Seeking a position as a helpdesk support analyst or It support technician in an Enterprise Networked Environment, as either a W2 employee or 1099 contractor/Consultant.

10 years recent desktop and network support experience. Former mainframe operator/ supervisor 5 years. Helpdesk Experience roughly 7.5 years at levels 1 and 2. Windows versions

98se to 10, office versions 97 to 2016. Install, configure, manage windows desktops win xp thru 10, install, upgrade hardware. Perform migrations and upgrades,moves, connectivity, user management domain and local, cable patch,virus removal, browser maintenance,software install, configure, manage licenses, MSN Office all versions. Outlook setup, profile management, calendar, archiving, .pst/ost file repair, mailbox create/space management(exchange)

firewall support, license management, install, configure, access control users and email,2 factor authentication rsa or pin configure. Citrix and mainframe access and user support

Manage active directory, objects, users, email, pc, group policy, wsus, virtual servers, Windows services, network monitoring. zenmap network monitoring/security.

Support multiple customers across multiple platforms, software and connectivity, Printer support standalone and Domain, DHCP scope and static ip, basic DNS support.Network security.

Home user setup and SOHO network router setup, configure. Wireless setup, configure. User training.

OEM software and hardware reseller experience. Linux user experience, debian and redhat(fedora) install,configure, user create, password manage,repository install, software installs. Configure, manage voip and handheld phones, Ipads, Tablets manage byo devices.

A+ CE certification by COMPTIA 2012 to 2015. Expired per newest Comptia standards.

Average typing speed 40 wpm. Goal is 65 for programming purposes.

Recent Employment history:

Last employed with Collabera inc at AAA in Tampa fl performing imac duties relocating their employees to a new building. june 11th 2018 to July 29th. Pay Rate was 16.00 per hour.

Temporary project with Insight Global at Coca-Cola for ITA. Networking Support, ping with NF-8601 and move patch cables to new domain switches in the server cabinets. May 7th start, 15+ workstations moved per part-time night. Compensated 20.00 per hour. Also performed Apps installs for the upgrade/migration project windows 7 to 10. verified Users, outlook, mapped drives general migration duties after imaging. Project ended may 11th.

Windows 7 to 10 migration and refresh with KFORCE at Florida Hospital in Wesley Chapel. This was a 2 month project the same as the zephyrhills project that follows. I performed windows 7 to windows 10 migration tasks at Wesley Chapel FHS until we reached a 75% completion level for the migration. I also performed some support work as needed, in support of the IT departments responsibilities. I finished at Wesley Chapel December 8th. At Zephyrhills. I mostly found and reimaged Windows 7 devices with Windows 10. Devices had to be properly imaged, software added as per role and the user transitioned to the newer system. Devices added as needed and tested, memory added to laptops and desktops as well as hard drives as needed. I used active directory and sccm as well as general techniques. Older devices were replaced with newer or new computers. This was a temporary fill-in assignment for an IT employee who underwent a medical procedure. July 2017 to September 29 2017. I was compensated 17.00 per hour.

Recently employed with Insight Global inc on a project at Nielsen inc in Oldsmar. Build out hp 5800 and 5810 machines for Nielsen use in polling. we then would package and ship replacement site machines. Also imaged Cisco 1440 switches with Linux server(CentOS). Temporary project started January 17th. The project was cancelled, so I studied Debian and Red Hat Linux Enterprise during the waiting period. I was paid 15.00 per hour. This contract ended 04/21/2017. This was a 90 day minimum contract.

AAsysgroup inc, Thonotassasa Fl. Employed as a helpdesk Technician in the NOC. My duties included resolving issues for desktop and laptops as well as Basic networking issues for the customers of Aasysgroup. I resolved basic active directory issues, email, printing, virus removal, scanning, network drive mapping, recovery of lost documents and folders, vpn setup and troubleshoot, network monitoring using managed engine ops, lansweeper reports, basic firewall access control lists, and email filtering. I also supported wsus and group policy as well as the enterprise install/upgrades of Symantec and Trend Micro AV and control managers. Desktop and server imaging was handled by field support. I worked for the Aasysgroup from June 15 2015 to october 18 2016. 32,000 per annum salary. I left to seek another position.

Previously employed at Computer Centers Usa Tampa fl. We supported home users of DELL and Hewlett-Packard Laptops,desktops and tablets running windows 8/8.1 and Android operating systems. Perform Virus removal, printer installs, and tuneups as a tier 1,2,and 3 support technician. Mainly performed escalation callbacks as well as tier3 remote session support. Also supported Apple Ipads as well as windows and android tablets. we performed User support and training, performed a lot of refreshes and resets, software installs, update support. august 2014 to feb 2015, The Company went out of business due to a contract dispute with QVC and HSN, who were our only customers.

May 30th - july 27th 2014

Magellan health for Insight Global(employee of Insight.)

setup classroom environment for CSR training, unbox, login, connect to local wifi network and vpn to magellan's lan. Train students in vpn connectivity and browser proxy settings, shadow class for a week to ensure all laptops and programs functionality, escalate access and email issues to Magellan IT. 15.00 /hourly

MAR 2014 - May 2014

BAYCARE HOSPITALS - for Veredus Corporation

Performing windows xp to 7 desktop migration at 5 branches.Imaging new systems, cloning image applications, software installs, then swapping out new pcs for old and performing user migrations with the SCCM USMT tool, restoring the user's settings, mapping printers and drives, verifying employee's access to appropriate applications. 17.00 /hourly

FEB 2014 - march 2014

JP MORGAN CHASE for DESIGN STRATEGY, INC

PC move and install. I performed disconnect and reinstall of many desktops and docking stations to new locations. Verified system status connectivity at new location. IMAC work.

Shadowing users and assisting with any IT issues that came from the moves. I was paid 16.00 /hourly

DEC 2013 -FEB 7 2014

QUEST DIAGNOSTICS for Unisys contract to Randstad

Performed a migration from winxp to windows 7, upgraded to new systems,imaged and o/s installs per user, then reinstall at a new Call Center Facility. Replaced most of the older desktops and laptops. Hp Laptops and Desktops,workstations and docking ports. team of 4, 650+ devices. Support included installing dual monitors, docking stations and verifying the workstations setup. Shadowed the installation to verify users had all their settings, favorites, mapped printers, personal folders and their workstations were functioning properly at the new location. paid 15.00/hourly

APR 2009 - AUG 2013

VERIZON DATA CENTER for Siwel Consulting,inc

First Touch Resolution for employees and was up trained to commercial Customers of VERIZON'S data center Help Desk. This was a high volume call center environment with 8-10 hours continuous phone/chat/email support per SLA requirements. Best in Class service . Enterprise networked environments as well as home/small business retail environments. Supported ALL Tier1 issues of various commercial customers of Verizon's data center in Temple Terrace Fl. Win2000-7,office 2003-2013, network security and connectivity. Active Directory. Mainframe connectivity,security, and printer support.

performed triage and resolution or escalation as required, per phone/chat /email and remote desktop support. All IT, access, connectivity, software or virus issues. Maintained call records data base per CMISweb and Remedy ticketing systems . Supported all software applications.

Paid 14.25, 16.50 hourly over the life of the project, plus 5200.00 in bonus 2013 to stay until the department was offshored.

FEB 2007 - APRIL 2009

VERIZON DATA CENTER for Pomeroy IT, inc

Tier1 helpdesk technician supporting VERIZON employees worldwide

Enterprise helpdesk high call volume position supporting all IT issues for desktops and laptops as well as mainframe access, VPN access and some administrative support such as purchasing supplies, software licensing, firewall access, Crm ticket creation and followup/escalation..

Performed first touch support over the phone, by chat and remote access using various remote tools including URC and windows remote desktop as well as Netview.

Supported mainframe access, passwords, printer support, Windows Desktop and Laptop support in an application manager environment (marimba).Symantec encryption and access.

Handled Domain access issues including password reset, unlocks, added workstations to AD, provided Domain printer support. Network connectivity including Crisis escalation for Verizon retail stores.

Supported Windows 2000, XP, ME, Vista, and 7, as well as Office 2000,2003,2010.

Pc maintenance, browser issues, email, virus removal were common issues. All work was recorded and managed by tickets via CMISWEB and REMEDY ticketing systems

Paid 9.50 in training to 13.75 when the contract was taken over by Siwel.

Education:

Awarded an A+ certification by the COMPTIA Organization May 04 2012

High School Graduate Herndon High School Herndon, Virginia.2 years of Electronics as an elective.

3 years US Army.

1 year FCC license course in electronics at Cleveland Institute of Electronics(remotely while in the US Army). I did not complete the 2 year course due to movement to West Germany.

Received a Certificate of completion IBM architecture and Programming of the IBM s360, Programming languages ALC (assembler) RPG and COBOL from Computer Learning Centers, Fairfax Va. School is currently defunct. Worked in mainframe operations 5 years in Virginia.

1 semester of college at NVCC, Northern Virginia Community College, Woodbridge Campus, Woodbridge Va. 4.0 GPA. General studies intro to business,psychology,Government.

Contact this candidate