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Customer Service Data Entry

Location:
Toronto, ON, Canada
Salary:
18.75
Posted:
March 20, 2019

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Resume:

Natalie Ramlal

*** .***.**** ac8ukz@r.postjobfree.com

Objective

Seeking a career opportunity in a coordinator environment, I have experience as an Office Administrator and team lead experience in an office environment setting; I am interested in a company where my skills and qualifications are viewed as an asset.

Profile

Goal orientated individual, dedicated, driven, fast learner, and self -motivated individual who is interested in learning new skills and career focused. I excel working within a team environment or independently. My goal within any organization is to achieve the highest level of success each opportunity presents.

I come from an office administrator background along with customer service and team lead experience. With my time spent with Universal Energy, I have been promoted from a Sales Agent to a Team Leader. I’m currently working towards becoming an Office Manager. My day to day tasks include reception, filing, processing outgoing and incoming mail, faxing, correspondence, processing work orders, emails and data entry using Microsoft office applications.

This is a high pressure and work volume environment, requiring problem solving, time management and organizational skills. These activities have allowed me to become proficient with order creation, data entry, scheduling, along with using internal company software.

I contribute to achieving company goals by meeting my set deadlines, being attentive to detail, maintaining focus with a positive attitude and drive.

Skills Summary

Coordinate Problem Solving Order Creation

Microsoft Office Shipping & Receiving Clerical/ Administrative

Data Entry Scheduling Customer Service

Natalie Ramlal

647. 533. 9603 ac8ukz@r.postjobfree.com

Professional Experience

BYRNE ON DEMAND – OFFICE ADMINISTRATION – 2012-2018

Assume office reception duties including answering and transferring inbound calls, processing courier deliveries, greeting visitors and clients and, directing them to the appropriate individual.

Ensure files and documents are prepared and logged with a high level of accuracy and within required timeframes

Provided other duties as requested and required

UNIVERSAL ENERGY - TEAM LEADER - 2010-2011

Coordinated and implement scheduling changes for production, permanent, and temporary work orders

Organized employee meeting

Employee review, Coach, train, motivate, and developed a team of 5-10 employees

Prepared and processed company contracts

Ensured all employees are equipped with daily supplies needed to complete daily tasks

Managed all customer service inquiries. Including calls, work order request via email, phone or fax

Performed other various duties as assigned includes customer service

CITI FINANCIAL - COLLECTIONS AGENT - 2007-2009

Data entry detailed documentation of received payments

Produced clients with payment options and plans

Completed daily tasks using internal company software

Make collection calls in a polite courteous manner

Processed client’s payment

Provided solid customer service for clientele

Responded to inquiries, incoming & outgoing phone calls, email, and fax

Received and log incoming call center requests

Provided call status communicating concerns

MODU-SCAF - OFFICE ADMINISTRATION - 2003-2005

Demonstrate strong skills such as Multi-tasking, organizational and time management. Including attention to detail, and ability set priorities and meet deadlines

Detailed data entry with solid customer service ability

Provided incoming and outgoing phone calls to clients

Book and coordinated appointments for client

Consulted with business tier customers providing the business effective solution beneficial to both company and client

Natalie Ramlal

647. 533. 9603 ac8ukz@r.postjobfree.com

Education

NORTH PARK SECONDARY SCHOOL - BRAMPTON, ON 1998-2002

Obtained credits in the studies of Computer Science, business, dramatic arts, and Television broadcasting

Received CPR certificate at Chris Gibson Community Center.

Education continued

CCI LEARNING SOLUTIONS INC – TORONTO, ON 2004

Completed MS Windows Course

Completed MS Office Course

REFERENCES AVAILABLE UPON REQUEST



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