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Information Security Customer Service

Location:
Bothell, WA
Salary:
110000
Posted:
March 20, 2019

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Resume:

John LaRue

***** *. ***** **. #****

Mill Creek, WA 98012

425-***-****

ac8uk3@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished, versatile Information Security Professional and network systems administrator with over 20+ years of experience supporting large, high-usage enterprise technology environments. Proven expertise in risk management, enterprise system implementation, team integration, quick analysis of environment and application of previous knowledge in multiple platform environments.

Strong initiative and keen analytical/problem solving skills.

Bring an uncompromising approach to customer service and client satisfaction. Natural ability to build strong, trusting relationships with users/clients. Exceptional customer service skills.

Results-driven high–achiever, consistently producing technical solutions that improve business efficiencies, increase service levels and contribute to revenue growth.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows, UNIX (FreeBSD, RedHat, Linux, Solaris, SCO)

LANGUAGES: Perl, C, sh, csh, ksh, Bash, SQL

DATABASE: Oracle, Unify, Informix, MySQL

APPLICATIONS: MS Office, Splunk, Qualys Guard, RSA Archer, Service Now

NETWORKING: Samba, NFS, DNS, TCP/IP, IPX, VPN

SECURITY: App Scan, nCircle, Red Seal, Fortify on Demand, WDATP (Windows Defender Advanced Threat Protection)

CONTRACT EXPERIENCE

Avanade, Sr. Security Operation Specialist, ITS Security Operations 4/2016 – 02/2019

Responsible for malware triage program utilizing SCCM to Service Now incident process. Reduced backlog from 1,000+ incidents to 130 in three months by direct communication with the global user community and education. Working with VP and above to help enhance the corporate wide security stance. Involved in private preview of WDATP and integration into SEIM.

Microsoft

Insight Global, Commerce Platform Group 1/2014 – 4/2014

Analysis of Qualys security platform for analysis risks to network communication for commerce banking. Penetration testing of lab space previous to production data center implementation. Remediation of vulnerabilities automated into big data cluster of SQL server and MSFT cloud technology.

Motiv Inc., ECO Group 6/2014 – 4/2015

Research of customer data for compliance to company encryption methodology. Analyzed top 100 applications data, both at rest and in transit for vulnerability using Threat Modeling application, network diagrams and front to back data flow. Risk topology from multiple input reduced threat 20%.

Caliber Security Partners, ISRM Group 5/2015 – 6/2015

Assist with analysis of Qualys vulnerability scanning for workstation and laboratory hosts in addition to all data center hosts. Goal to reduce scan time from 2 days to 6 hours accomplished, using in depth understanding of the TCP/IP protocol stack used internally. This allowed for much quicker risk analysis and remediation.

FTE PROFESSIONAL EXPERIENCE

T-Mobile USA, Bellevue, WA; 4/2006 – 6/2013

Vulnerability Management and Advisory Services (VMAS, Corporate Information Security)

Responsible for supporting T-Mobile's information security and privacy policies, standards, and procedures to support the Vulnerability Management Advisory Services (VMAS) team in implementing the enterprise information protection strategy. Program manager responsible for T-Mobile's PCI certification. Attestation was achieved for three multiple assessments. Information feed from IDS/IPS team used for vulnerability assessment.

Application Support, EIT

Manage, plan, direct and complete the analysis of technical business solutions. Provide technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet the customer’s requirements. Partner with development and business units from concept phase through successful deployment of projects. Assisted with implementation of Splunk beta version. Ability to read logs from 1K+ hosts at once proved extremely useful. Limited use of application as a manager granted access to higher level analysis tools.

Accomplishments

On-time delivery of new prepaid environment, EPSI.

Successful transition of Tuxedo / APILink environment to Amdocs, including build out of a completely new set of servers and databases in new data center.

Configure and deliver the new CRM environment, Siebel, to production.

Deliver consecutive ASV attestation for PCI to the bamking industry, T-Mobile record.

Environment: HP-UX, Solaris, Weblogic, Tuxedo, Linux, enterprise wide data center access

Apropos Retail Management Systems, Lynnwood, WA; 01/2004 – 4/2006

Advanced Support

Reliably implement security upgrades to 100 client, 10,000 node network nationwide. Stability of firewall and VPN connectivity major management administrative task. Own tasks related to security for client sites authenticating from corporate gateway throughout national network for customer. Database administration of remote servers in all client locations, including database tuning/troubleshooting/upgrading.

Accomplishments:

Support of client sites throughout U.S. and Canada.

Significant contributor to internal documentation effort based on SQL backend.

Configure and administrate Windows XP based Informix Point of Sale server configuration.

VPN security update of all customer base under Linux O/S.

Environment: Linux, SCO UNIX, Windows NT / 2000 / 2003 / XP, VPN, CITRIX, SQL

U.S. DISTRICT COURT, Seattle, WA; 02/2002 – 07/2003

Systems Administrator

Spearheaded successful migration from obsolete text-based court management system to a 15-server, 150-user Solaris SQL/browser-based administration system. Coordinated with Helpdesk and server support team to effectively manage daily systems operations.

Accomplishments:

Delivered thorough, reliable support to over 250 West Coast clients at multiple locations.

Completed smooth migration on time and on budget.

Environment: Solaris UNIX, Windows NT / 2000, VPN, CITRIX, SQL

MILA, INC., Lynnwood, WA; 10/1996 – 04/2001

Systems Administrator

Led a systems upgrade from Lucent Technologies "Legend" system to InterTel telecommunications switch, providing IP-based communications to remote offices in 27 states. Supervised over 150 direct reports.

Implemented migration from desktop to client/server environment using Citrix WinFrame based on Windows NT 3.51.

Installed UNIX servers for DNS and inbound/outbound faxing using FreeBSD and HylaFax.

Supported outside sales representatives using UNIX-based dial-in services.

Accomplishments:

Brought about high degree of clarity for state of the art security measures.

Capably managed upgrades and migrations, meeting all defined functionality/time/budget objectives.

Environment: UNIX BSD/NT 2000, Citrix WinFrame, HylaFax

EDUCATION

Shoreline Community College, Shoreline, WA, 06/1993 – 07/1996

AATA

CERTIFICATION

Red Hat administration

I.S.R.M. – U of W

Certified Ethical Hacker v7



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