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Office Assistant Customer Service Data Entry

Location:
High Point, NC, 27265
Posted:
March 20, 2019

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Resume:

Elijah Paul Milton

Current Address: **** ******* ***** **** *****, NC 27265

Permanent Address: 4337 Alderny Place High Point, NC 27265

336-***-**** ac8ujz@r.postjobfree.com

OBJECTIVE

To acquire a job that allows me to work on meaningful projects that will utilize my computer networking skills, coding experience, and problem solving skills.

EDUCATION

Winston-Salem State University, Graduated December 2018 Winston-Salem, NC

Bachelor of Science in Computer Science (ABET Accredited); 3.1/4.0 GPA (Cum Laude)

Concentration in Accounting

RELEVANT COURSEWORK

Java Programming I & II, Data Structures, Introduction to Computer Software Systems, Introduction to Computer Hardware, Operating Systems, Computer Architecture, Analysis of Algorithms, Introduction to Cryptography, Principles of Database Management, Intro to Information Security, Software Engineering, Systems Design and Development, Organization of Programming Languages, Financial Accounting, & Managerial Accounting

SKILLS AND SOFTWARE PROFICIENCIES

Microsoft Office Java Programming HTML SQL CSS JavaScript PHP Python

WORK & LEADERSHIP EXPERIENCE

September 2016 – December 2018 Aramark Winston-Salem, NC

Office Assistant/Student Supervisor

Maintained data entry to make sure product was correct in system

Used different Microsoft software to track product used on a daily basis

Input invoices from different companies

Supported managers with any technological problems

Updated Kronos regularly for any time-in/time-out errors

Summer 2018 Alorica Greensboro, NC

Customer Service Representative

Responds to requests and calls from customers related to client specific programs and products

Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients

Tracks call related information of each call received for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Summer 2017 Pepsi Bottling Ventures Winston-Salem, NC

Operations/Inventory Intern

Supported the Inventory process in distribution center to make sure center was as organized and as accurate as possible

Learned Inventory Processes, including count and reconciliation, through hands on experience and using current work instructions

Reviewed and updated work instructions, standard operation procedures and other documentation

Examined and proposed process and training improvements

Summer 2016 Nationwide Columbus, OH

Information Risk Management Intern

Observed IRM employees to learn about secure configurations, qualifications, and tools for positions

Maintained a baseline secure configuration project to upgrade the previous baseline that was in place

Spearheaded a data verification project to authenticate secure configurations

Explored options for a new risk ranking system to improve the productivity of the previous system

Collaborated to improve cyber security and visualization with interns

Fall 2015 – Spring 2016 Winston-Salem State University Winston-Salem, NC

Research Assistant with Computer Science Program

Analyzed behavioral data and garnered a hypothesis of why children have high levels of stress in the doctors’/dentists’ office

Collaborated with team to figure out how to lower the children’s stress levels using robotics

ACTIVITIES & HONORS

Dean’s List; 2013, 2014, 2015 Computer Science ACESS Scholarship; 2014, 2015, Spring 2016 Association for Computing Machinery Toastmaster’s International Renaissance Male Mentoring Program Student Government Association Association of Information Technology Professionals TMCF Leadership Institute Scholar Phillip Morris Computer Science Scholarship; Fall 2016 BB&T Emerging Leader’s Certification



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