SHAZIA FAHIM

Plano, TX Cell 972-***-**** Email: ac8ujt@r.postjobfree.com

career profile:

I am a seasoned IT Professional having more than 17 years of experience. My experience helped me gained proficiency in the following fields:

oMore than 15 years in Quality Assurance.

oMore than 6 years in Business/System Analysis.

oMore than 3 Years in Scrum Master

oMore than 8 Years in Asset/Vendor Management.

oMore than 2 Years in Business Intelligence (BI) / Data Analysis.

oMore than 12 Years in System Administration of Defect Tracking and ALM Tools like Jira, HPALM, SPEED, QMetry

oMore than 1 Year in E-Commerce with Shopify Store and several Shopify Plugins.

Accomplished a successful deployment of Verizon in House ALM tool SPEED (Software Platform for End to End Delivery), from inception to Roll out, by single handedly performing multiple roles of a PM, System/Business Analyst as well as QA Manager.

Gained comprehensive experience of Scrum Master.

Successfully managed a Manual/Automation Testing Team of more than 60 resources spread over various geographical locations in an Onsite-Offsite delivery-based model.

Attained Agile experience by working in an Agile as well as Hybrid environment using Kanban in Jira.

Achieved hands on experience in Creating Business Intelligence Reports using Elasticube in Sisense, MDX on EazyBI (Jira Plugin for BI Reporting) as well as on Zoho reports and forns.

Acquired Data Analysis acumen by Identifying, analyzing, and interpreting trends or patterns in complex data sets using BI tools.

Achieved 50%-75% cost reduction several times by Performing System Analysis for software tools through researching available over the shelf Software tools.

Performed Software Asset Management including, software license acquisition, compliance, maintenance renewals, life cycle planning and costing. Including negotiating with the vendors with regards to licensing, pricing and support as well as customizing the tools as per the business needs.

Performed E2E Testing using OSS/BSS systems in Verizon (Ordering, Provisioning and Billing)

Obtained Professional Scrum Master (PSM1) certification from Scrum.org

U.S Citizen (Authorized to work for any employer)

Contact me at ac8ujt@r.postjobfree.com / 972-***-****

Professional Experience:

Generation 2K, Plano TX

Owner/Sole Proprietor 05/2017 - Till Date

Efficiently enhanced Ecommerce knowledge by working as a Sole proprietor in retail sales by performing the following duties:

Successfully Created and managing a Dropshipping Ecommerce website www.xtraordin8.com.

Selling retail products through Amazon’s FBA as well as FBM programs.

Attended Trade Shows for Retail Products in Las Vegas.

Obtained Ecommerce Training through Ecomm Elite Program.

Verizon Communications Inc, Irving TX

Sr Business Analyst / Scrum Master– (10/10/2011 To 05/05/2017)

Handled multiple roles of a Business Analyst, UAT Tester and Scrum Master while working as the main POC/SME from Verizon to a 3rd party Vendor. The purpose of this position was to ensure the development/enhancement of an ALM (Application Life Cycle Management) Tool called SPEED which was built on J2EE Platform (Java version 7) using REST APIs and was based on Jira.

Achievements:

Successful Deployment of SPEED ALM for Verizon New Product Development Organization.

Successful migration of test management from QMetry & HP ALM to SPEED ALM.

Responsibilities

Performed System/Business Analysis and managed the Project from idea conception to roll out of an End to End product delivery platform. The role requires

oCreating SOW for Vendor and getting it approved by the executives

oGathering requirements/feedbacks from several (8-10) Cross functional teams.

oCompiling requirements by writing Epics and User Stories in Jira.

oConducted Walkthrough Presentations of SPEED ALM to higher executives and numerous teams within Verizon.

oPerformed User Acceptance Testing (UAT) for delivered software.

Created Test Plans and Test scripts

Verified completed code during the sprint against user stories.

Created Defects and conducted daily defect tracking calls.

Conducted Go/No Go calls for complete implementation

Worked as Scrum Master for SPEED enhancement/bugfix Releases.

oScheduled and Facilitated all Scrum Events.(Daily Scrum/Sprint Planning/Sprint Retrospective/Sprint Review)

oArranged daily stand-up meetings.

oCoached Development Team about Scrum processes and helped in conflict resolutions.

oHelped in the Prioritization of Product Backlog.

oCoached and Trained the team in transitioning from Waterfall to Agile Environment.

Performed Data Analysis by using BI tools.

Performed Software Asset Management through management of software acquisition, compliance, maintenance renewals, life cycle planning and costing.

Tools Used

Sisense for Business Reports.

Zoho One for Forms.

Jira/Confluence(Atlassian) System Administration.

Jira Plugins : Kanban (Agile Development), EasyBI

Verizon Communications Inc, Irving TX

Lead Quality Assurance – (01/12/2009 to 10/07/2011)

Achievements:

Managed a team of more than 30 (Manual/Automation) testers both Onshore and Offshore for the delivery VMS (Video Media Server) to production.

Responsibilities:

Conducted status calls and cross functional Go No Go calls for complete implementation.

Worked with the automation team for laying out the framework of automation tool Selenium.

Responsible for Budget Assessment such as Estimating LOE (Level of Efforts), Resource Requirements and Time Consumption.

Responsible for Creating Test-Plans, Delegating Testing efforts, Analyzing results, Integrating results into product quality reports for management and requirements team in marketing and Assuring meeting deadlines. .

Documented and Published daily and weekly bug reports as well as Release Notes on final delivery of the application.

Configured and Laid out a framework to integrate Jira(Bug/Requirements Tracking Tool) with QMetry (Testcase Management Tool).

Performed Software Asset Management for QMetry, HPALM and other Jira Plugins.

My Team was also involved in the E2E Testing of FiOS VMS.

Tools

HPALM System Administration

QMetry Test Management Tool System Administration

Jira/Confluence(Atlassian) System Administration.

Jira Plugins QMetry

Verizon Communications Inc, Irving TX

Business Analyst / QA Analyst- (05/08/2006 to 01/09/2009)

Achievements:

Energetically assisted in the Business Analysis and Quality Assurance from Design to Rollout of Verizon’s In House Portals called Fepec for Post Production Support, Production issues Analysis and Marketing Analysis.

Gathered and Compiled Requirements from internal stakeholders for the Guide Scrubbing Portal.

Slashed License Fees of a Web date Scrubbing Tool to 90% after assessing the market and trying out various cheaper tools ad comparing the features with best tools in the same category.

Responsibilities:

Gathered and Compiled Requirements from internal stakeholders for the Guide Scrubbing Portal, which was used in organizing and comparing the data received from different Guide Data providers and the affiliate channel websites.

oCreated and executed scripts to extract Data from affiliate Channel Websites using the Visual Web Ripper Data extraction tool.

oUsed xml parser scripts using C# language to integrate the extracted data in the Portal.

Gathered and Compiled Requirements from Call Center Agents and Field Technicians Features and Tools for FePEC Support Portal(Verizon Video Support Portal for Call Centers and Field Technicians)

oGathered Methods and Procedures Documentation and reorganized them in a more articulated and easily searchable format in the form of manuals, FAQs, How tos, Tutorials, Tools etc.

oWorked as the Admin of FePEC Support Portal (an in House Content Management System of a Support Portal for Call Center and Field Agents through Creating Tutorials) for the purpose of granting user access, Adding/Updating new contents, responding to agents queries.

oCreated Tutorial Videos using Captivate and helped in building Flash based Tools.

Performed Manual / Automation Quality Assurance using QTP/UFT for the 3 Portals.

Performed Hardware Asset Management of testing devices such as Desktops, TV, STBs, IPCs, Mobile Devices for Testing.

Performed Software Asset Management for Visual Web Ripper, Jira, QMetry and other Jira Plugins.

Worked on integration between Verizon’s Ecomm / Retail website Verizon.com and Iobi Plugin.

Tools/Skills

FEPEC Support Portal System Administration

HPALM System Administration

Visual Web Ripper (Data Extraction Tool)

QMetry Test Management Tool System Administration

Verizon Communications Inc, Irving TX

Lead Quality Assurance – 6/21/2004 to 05/05/2006

Achievements:

Successfully Managed Quality Assurance Team for around 2 years with more than 60 testers.

Responsibilities:

Led a team of more than 60 resources including Manual, Automation(QTP), White Box and Black Box Testers in an Onsite-Offsite delivery based model. Performing White Box to Grey Box, Dynamic and Static Testing, IVR, XML testing, API (REST/SOAP) using Verizon in house Tool (Test ware), Integration, Backend, Compatibility validation and verification.

Responsible for Budget Assessment such as Estimating LOE (Level of Efforts), Resource Requirements and Time Consumption.

Responsible for Creating Test-Plans, Delegating Testing efforts, documenting and Publishing daily and weekly bug reports as well as Release Notes.

Headed the efforts for the User Acceptance Testing (UAT) of Microsoft FiOS IPG (Developed by Microsoft).

Developed SQL queries for databases verification through Create, Read, Update and Delete (CRUD) operations.

My Team was also involved in the E2E Testing of FiOS IMG.

Worked as a System Administrator (as a Project/Site administrator) of Mercury Test Director and MQC.

Verizon Communications Inc, Irving TX

Quality Assurance Analyst - ( 04/16/2001–06/18/2004)

Achievements:

Worked in QA team of the Principal Ordering/Provisioning application of Verizon’s Retail Centers called Retail COFEE and Verizon’s very first real time communication client/server application for consumers called IOBI.

Education:

2000-2003: Associate of Applied Science with major in Computer Information Systems from North Lake College Irving, TX. U.S.A.

1996 – 1998 Masters of Business Administration from University of Karachi(IBA) with a major in Marketing.

Certifications:

Professional Scrum Master 1

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