Utkarsh Gupta

Enthusiastic and ambitious person with wide-spread transferable skills in management and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

ac8ujj@r.postjobfree.com +91-893*******

WORK EXPERIENCE

Area Service O cer

Lava International Ltd.

07/2018 – Present Nanded

Tasks

Customer Service Operation Management

Implementing customer service process and policy for the last person in customer service, i.e. Technician of the Service partner

Partner Life Cycle Management

Ensuring smooth separation of Service Partner and

ensuring all issues are well settled before separation without impacting customer service

Managing a team of 30-35 people

Performing root cause analysis of Customer Service – Performance parameters and corrective action

planning, implementation and control

EDUCATION

Bachelor of Technology

Aligarh Muslim University

08/2014 – 06/2018 Aligarh

Courses

Electrical Engineering

Diploma in Engineering

University Polytechnic AMU

07/2011 – 06/2014 Aligarh

Courses

2 Badrish Enclave Bhaniyawala, Dehradun, India

SKILLS

People Management Skills (field team and service

partners)

Ability to perform well as an individual as well as in a team

Root cause analysis and action planning

Ability to impart training on processes and service management

Working knowledge of service CRMs/RMS (Repair

Management Systems), Excel, Power point

presentation.

PERSONAL PROJECTS

BAJA SAE India

Design & Fabrication of All Terrain Vehicle

Implementation of an MPPT algorithm for a solar

PV module under partial shading condition

To increase e ciency of Solar Panels

PUBLICATION

Generalised State-Space model of n phase

Interleaved Buck-boost converter.' Presented in

IEEE International Conference published in

IEEE Xplore Digital Library

Electronics Engineering

LANGUAGES

English

Hindi

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