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Store Manager Customer Service

Elko, GA
March 20, 2019

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*** ****** ****, ****, ** 31025 (H) 478-***-**** (C) 478-***-**** Conscientious Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than 24 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Personable Store Manager who respects and appreciates all retail associates. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions.

Excellent customer service skills

Hourly shift management

POS systems

Personnel development

Customer relations


Bank deposit procedures



Strategic thinker

Mathematical aptitude

Store displays


Staff training and development

Opening and closing procedures



Store Manager Pinehurst Travel Center Pinehurst, Ga Day to Day operations, such as, hire,evaluate, terminate, as well as deposits, orders, invoicing, overall management of truck stop/ travel center including subway restaurant, customer service, scheduling of 34 to 40 employees,pricing, merchandising, delegate and followup, P&L,sales, inventory control any and all that leads up to day to day operations, increase sales while reducing inventory shrink, overall inventory percent .02 JUNE 2011-JULY 2015

Store Manager FRED'S INC Montezuma, Ga.

Merchandising, unloading of trucks, stocking, backroom process which included all counts of merchandise inn back room and on sales floor for correction of pos counts for proper pos ordering, scheduling 10 to 15 employees based on payroll budget. hire, evaluate, and terminate employees, see that employees are properly trained . delegate and follow up on a daily basis to be sure all notes were followed through to completion, deposits, and daily paperwork,stocking, plan-o-grams for month were changed and complete, all alley's were set with proper stack bases to higher merchandising of large quantities for a better sale reduced inventory from 620,000 to 480,000 with a final percent of .42% and increased sales from 1.8 million per year to 2.0 million per year. AUGUST 2005-JUNE 2011

Assistant Store Manager Walmart Warner Robins, Ga Assistant to the Store Manager and Co-Managers such as day to day operations,as an assistant in the grocery and consumables area we as a team of associates increased consumables from overall 48% TO 52% in sales and also decreased the amount of overstock in the backroom by about 50% by making sure product was scanned in the bins properly and outs scanned daily and all counts done daily,out dates of shelves, and making sure the departments stayed clean and end caps merchandised properly. as a front end manager, monitored cash shortages,inventory control and be sure to give great customer service, proper scheduling to be sure customers did not have a wait period of length

As the manager of overnight, was sure to get the trucks unloaded in the proper amount of EDUCATION

time so that freight could be pulled to the floor and so that employees stocking would be able to start stocking on time so that we could get all overstock binned as we stocked and start a proper zone in the morning as well as scorecard where it needed to be and make sure bins were worked to eliminate overstock or a crowded back room and that the store was ready by 7 a.m. to be shopped.


High School Diploma:

Lee co high, Leesburg, Ga

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