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Customer Service Quality

Location:
United States
Salary:
67000
Posted:
March 20, 2019

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Resume:

***(***-****)

ac8ugt@r.postjobfree.com

Objective Seeking employment with a company where I can utilize my education and experience and where there are opportunities for growth and advancement. Experience

JBS, Louisville KY

General Foreman

6-4-2018

Effectively supervise Operation supervisors. Monitor all Production operations to maximize value and increase productivity. Assure efficient and economical utilization of materials, improvement of methods and elimination of wasteful practices within department. Train and develop supervisors to provide management depth and develop a consciousness of the need for team work to attain department objectives. Algood Foods, Louisville Ky

Production Supervisor

10-5-2015---06-1-2018

Supervise, evaluate and direct 15 - 32 personnel on shift in performing operations according to sound operating principles and company policies and procedures. I also work closely with other production supervisors and management to promote efficiency and teamwork in each department and in the facility. We ensure product production is met and produced to customer’s specifications along with quality assurance tasks. As a supervisor I stimulate maximum safety, efficiency and productivity of production workers at the same time as ensuring that employee’s rights are maintained according to Algood standards. JBS, Louisville KY

Production Supervisor

5-21-2012 – 10-01-2016

Supervise, evaluate and direct 15 – 70 personnel on shift in performing operations according to sound operating principles and company policies and procedures. I also work closely with other production supervisors and management to promote efficiency and teamwork in each department and in the facility. We ensure product production is met and produced to customer’s specifications along with quality assurance tasks. As a supervisor I stimulate maximum safety, efficiency and productivity of production workers at the same time as ensuring that employee’s rights are maintained according to Union contract. Delta Direct Staffing, Louisville, KY

Packaging Unlimited

1-6-2012 4-15-2012

Communicate with Customers regarding their accounts; Order supplies based upon forecast provided by the customer. Communicate information such as shipment dates, product arrival as well as resolving all issues that may delay production of product.

Schedule production lines to produce product. Participate in weekly meetings with our customer to discuss procedures improvements and customer service issues: Work with the Quality Supervisor to discuss issues and KENNETH BOONE

2

Kenneth Boone

seek opportunities to make improvements. Meet with customer once a week to discuss possible way of improving procedures. Meet Quality Supervisor to discuss issues that they may resolve as a team. Packaging Plus, Louisville Ky 40229

Account Manger

5-2009- 12-31-2011

Communicate with Customers regarding their accounts; Order supplies based upon forecast provided by the customer. Communicate information such as shipment dates, product arrival as well as resolving all issues that may delay production of product.

Schedule production lines to produce product. Participate in weekly meetings with our customer to discuss procedures improvements and customer service issues: Work with the Quality Supervisor to discuss issues and seek opportunities to make improvements

Meet with customer once a week to discuss possible way of improving procedures. Meet Quality Supervisor to discuss issues that they may see with the way product arrives. Shipping and receiving Supervisor

12-07--to 5-13-2009

Packaging Plus

Schedule product shipments to and from the warehouse Supervised 3 dock workers and forklift operators; Coordinated the work orders to be ran on the production lines; Managed the organization and efficiency of the warehouse; Prepared and processed incoming and outgoing labels. Production Supervisor

1-08-2008--to--4-8-2008

Packaging Plus

Supervised 80+ employees on production lines: Ensured product production was meet and produced to customers specifications; Performed customer service and quality assurance task; Documented production piece work to improve efficiency and quality of work:

Kenneth Boone

Education:

Jefferson Community and Technical College System

Louisville Ky

[1-16-2007 to 12-16-2010

Associates Degree (General Occupational and Technical Studies) African American Student of Excellence Award (3-25-2010) Graduated with a 3.8 GPA

References: are available on request.



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