Customer Service Representative - Arabic
Resume:
AHMAD V. ABUHANNOUD
**** **** ******, ******, ******, 1004
***.*******@*****.***
OBJECTIVE
To obtain a customer service and/or technical specialist position in a multinational company. Apart from utilizing my first language, I will ensure that my technical skills will benefit any tasks relevant to the position I am looking for and ultimately your organization.
QUALIFICATIONS
●Diploma in Animation, from De La Salle College of Saint Benilde - Manila, Philippines, 2014
●National Certificate III in 3D animation by Technical Education and Skills Development Authority (TESDA) - Manila, Philippines, 2014
WORK HISTORY
●HKT Teleservices (Formerly PCCW Teleservices)
Bilingual Customer Service Representative (Arabic and English)
September 2016 – 2018.
Manage customer and client concerns through different channels: phone call, chat, email, or SNS (Social Networking Site
Determine issues and concerns and address them accordingly.
Handle billing inquiries for a chat monitoring program.
Maintain customer and client interest.
●Freelance Webmaster/web management
Maintain websites for clients on daily basis.
Examine and analyze site traffic.
TECHNICAL SKILLS
●Software / Hardware Troubleshooting; analysing, diagnosing and identifying operational or technical problems within a hardware device
● Adobe Photoshop; CS5+
● Adobe After Effects; CS5+
●Adobe Premiere Pro; CS5+
●Autodesk Maya; 2008+
PERSONAL SKILLS
●Good written and verbal communication skills in English And Arabic
●Ability to handle stress effectively
●Ability to work independently or as part of a team
●Good interpersonal communication skills
PERSONAL INFORMATION
●Age: 29 years old
●Marital Status: Single
●Languages: Arabic, English
●Holder of dual citizenship (Jordanian, Filipino)
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