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Customer Service Representative - Arabic

Location:
Barangay 706, 1004, Philippines
Posted:
March 21, 2019

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Resume:

AHMAD V. ABUHANNOUD

**** **** ******, ******, ******, 1004

+63-927-***-****

ac8u2v@r.postjobfree.com

OBJECTIVE

To obtain a customer service and/or technical specialist position in a multinational company. Apart from utilizing my first language, I will ensure that my technical skills will benefit any tasks relevant to the position I am looking for and ultimately your organization.

QUALIFICATIONS

●Diploma in Animation, from De La Salle College of Saint Benilde - Manila, Philippines, 2014

●National Certificate III in 3D animation by Technical Education and Skills Development Authority (TESDA) - Manila, Philippines, 2014

WORK HISTORY

●HKT Teleservices (Formerly PCCW Teleservices)

Bilingual Customer Service Representative (Arabic and English)

September 2016 – 2018.

Manage customer and client concerns through different channels: phone call, chat, email, or SNS (Social Networking Site

Determine issues and concerns and address them accordingly.

Handle billing inquiries for a chat monitoring program.

Maintain customer and client interest.

●Freelance Webmaster/web management

Maintain websites for clients on daily basis.

Examine and analyze site traffic.

TECHNICAL SKILLS

●Software / Hardware Troubleshooting; analysing, diagnosing and identifying operational or technical problems within a hardware device

● Adobe Photoshop; CS5+

● Adobe After Effects; CS5+

●Adobe Premiere Pro; CS5+

●Autodesk Maya; 2008+

PERSONAL SKILLS

●Good written and verbal communication skills in English And Arabic

●Ability to handle stress effectively

●Ability to work independently or as part of a team

●Good interpersonal communication skills

PERSONAL INFORMATION

●Age: 29 years old

●Marital Status: Single

●Languages: Arabic, English

●Holder of dual citizenship (Jordanian, Filipino)



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