Sales Data Entry Travel Agent

MELANIE FLOYD

727-***-**** ****************@*****.***

EXPERIENCE

Travel Trade Reservation Sales Agent October 2015-Present

Walt Disney Travel Company Tampa, FL

Communicating effectively in a professional manner to achieve desired outcomes

Exceeding revenue goals and ensuring all dashboard metrics are met

Consistently a team-player providing support for my leaders and fellow cast members

Efficiently navigating multiple computer programs

Consumer Sales Consultant May 2008-September 2015

Verizon Communications Tampa, FL

Assisting consumers with billing, technical support, and sales needs

Proficiently using technology and communicating in an effective manner

Multi-tasking, maintaining dashboard efficiencies, and meeting revenue goals

Maintaining an upbeat and positive outlook while in a fast-paced sales environment

Child Protective Investigator Supervisor May 2004-May 2008

Florida Department of Children and Families Lakeland, FL

Overseeing Child Protective Investigators and offering guidance in their cases

Performing administrative duties, submitting payroll, and participating in on-call duties

Creating daily reports for caseloads to ensure deadlines are met

Holding interviews, hiring staff, and communicating with upper management

Working closely with multiple agencies and attending confidential meetings

EDUCATION

Masters of Human Resource Management March 2019

Webster University St Petersburg, FL

Bachelors of Sociology May 2004

University of Oklahoma Norman, OK

SUMMARY OF SKILLS

Proficient in multi-tasking, data entry, Microsoft applications, and Avaya. Experienced in verbal and written communication, analyzing reports, and administrative tasks. Organized, attentive to detail, and responsible. Maintains a positive outlook and commitment to success. Ability to learn quickly, self-initiating, and highly motivated. Always a team player and professional. Sales experience in a high demand environment. Proven ability to provide support, supervision, and motivation to encourage others to succeed.

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