Analyst Quality
Resume:
A Management Graduate with *.* years of experience in gathering,
assembling and analyzing financial data in Mortgage Releases, driven by passion to explore an opportunity to utilize the skills acquired to provide a value added proposition to the employer. I am currently working as a Quality Check Officer.
Nikitha Naidu
BBM (2011- 2014)
Seshadripuram Institute of
Commerce and Management,
Bangalore
SKILLS
*********.*****@*****.***
PHONE
CONTACTS
ADDRESS
#416,3rd cross 5th main
Devasandra, New BEL road,
Bangalore-560054 EXPERIENCE
EDUCATION
PROFILE
J//M
Quality Control Analyst
Australia and New Zealand Bank (September 2014 – Present) Quality Control Analyst (August 2018 – Present)
Job Responsibilities:
Conduct required procedural testing for Australia business functions and certifies QA test results are 100% correct
Recommend actions/procedural improvements as a result of QA testing outcomes, regulatory, legal and compliance breaches/changes
Independently check the function of exception recording and reporting and provide recommendations as required to ensure corrective action and ongoing prevention of errors
Ensure compliance with policy and procedures
Work with the business to achieve zero breaches of policy and procedures without identification and escalation
Prepare daily,weekly and monthly QA report to the stake holder
Involved in preparing the monthly Coaching Pack for the business helping them to improve their accuracy scores
Atom Planning for the week/month
Allocation of work/cases to the staffs on daily basis as per planning, re- allocation of work in case of any unplanned leaves or Adhoc meetings
Act as a Subject Matter Expert in multiple process
Streamlining and upgrading the process for better customer experience
Participated in streamlining process of macro enhancement
Managing Queue with the help of Short Interval Control (SIC) Analyst/Senior Analyst (September 2014 – August 2018) Job Responsibilities:
Validations of customer Bank records and approve to release a property
Escalations from the external/offshore were actioned on priority
Have been an active part of requirement gathering for Automation, Macro and Process improvement
Enhanced the knowledge on Critical Process Activities and cross trained the required activity to other team members
Participated in ‘Continuous Improvement Initiatives’ of the team and provided the ideas & coordinated to implement changes in day to day activity which was cost & time effective
On the Job training for new joiners in the team
Good in Process streamlining
Projects
Good communication skill
Analytical, logical thought
process and meticulous
attention to detail
Sound Knowledge in Excel
Planning and organization skills
Good numerical skills and an
understanding of statistics
Certified Fashion Designer
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