Michelle R. Maletin

*** ****** *****

Westmont, IL 60559

630-***-****

OBJECTIVE: To obtain a position in the mortgage industry where extensive experience in processing complements superior communication and keen organizational skills.

EXPERIENCE:

9/2016 to 2/2019 Loan Processor

Republic Bank of Chicago, Oak Brook, IL

Processed conventional first mortgages, HELOC’s, construction/renovation, bridge, and modification products utilizing Encompass software. Worked side by side with both underwriter and closer to insure customer satisfaction.

6/2013 to 8/2016 Loan Processor

CrossCountry Mortgage, Inc./American

Fidelity Mortgage Services, Inc., Bloomingdale, IL

Processed both government and conventional residential loan files utilizing Encompass software. Evaluated income, assets, credit reports, appraisals, etc. and packaged files to be sent to underwriters at corporate office. Interfaced with closers, title personnel and attorneys to facilitate loans meeting commitment and closure dates. Organized Winter Wonderland Christmas event for approximately 300 community children yearly.

11/2005 to 4/2006 Customer Service Coordinator

Continental Honda, Countryside, IL

Handled customer service for a large Honda dealership. Interacted with staff in all areas including sales, office, service and parts departments to ascertain how customers could best be served. Received written reports from customers re: complaints about service (primarily) and sales (occasionally) from phone surveys. Responded to customers directly to achieve their satisfaction. Conducted a monthly meeting with heads from each department and owner to review CSI numbers. Conducted monthly service department gathering for new customers to meet service personnel.

12/1996 to 7/1998 Office Manager / Senior Loan Processor

United Financial Mortgage Corporation, Bensenville

Managed a small mortgage branch, interacting with customers both in person and via telephone. Handled residential loan processing (government and conventional) and coordinated loan closings with corporate office and title companies. Worked closely with appraisers, title representatives and attorneys to insure a smooth transition from set-up through close.

5/1996 to 11/1996 Senior Loan Processor/Closer, Relocation Department

PNC Bank, Lombard, IL

Processed and closed residential loans for corporate executives relocating within the United States, while cognizant of differences from state to state. Worked with appraisers, corporate relocation representatives, obtained loan approval requirements and coordinated loan closing with title companies.

9/1995 to 11/1996 Senior Loan Processor

First Home Mortgage, Elmhurst, IL

Processed FHA/VA and Conventional residential mortgages while working closely with loan officers, loan closers, title companies, appraisers and attorneys. Responsible for training junior processors.

6/1993 to 7/1995 Senior Loan Processor

CTX Mortgage, Riverside, CA

Processed FHA/VA and Conventional home mortgages, interacting with customers, loan officers, title companies and attorneys to insure a smooth transition from opening to closing. Responsible for training satellite office processing personnel. Oversaw a staff of 10 office

personnel.

4/1985 to 6/1993 Senior Loan Processor

Occidental Mortgage Corporation, San Bernardino, CA

Processed FHA/VA and Conventional residential mortgages for senior loan officers, worked closely with corporate office, branch loan closers, escrow companies, appraisers, title companies and attorneys. Oversaw and trained junior loan processors. Instrumental in training office staff of six in computer operation and ensuring a smooth transition from manual methods to computerization. Also, held position of junior loan processor and closing assistant.

EDUCATION:

6/1981 to 12/1984 Attended Loma Linda University/La Sierra Campus

Speech Pathology Department

SKILLS:

• Data Entry – 80 WPM, Excel, Microsoft Word, Encompass, and Outlook

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