Software Engineer Customer Service

Zeren Zhang

**** **** **, ************* *****,GA

737-***-****

https://www.linkedin.com/in/firstzr/

********@*****.***

SUMMARY

Experienced four years in tutoring Computer Science and Math. Familiar with computer language Java and C++. Hands on SQL, mySQL and python.

EDUCATION

Queens College of the City University of New York Flushing, NY Major:Bachelor of Computer Science (2018)

COURSEWORK

Object Oriented Programming in Java I&II Data Structures Probability & Statistic Object Oriented Programming in C++ Computer Architecture Image processing I&II Computer Organization and Assembly Language Database Linear Algebra I&II SKILLS

Computer Language:Java, C++

Computer programs:Microsoft Word and Excel; PowerPoint; Photoshop; Platforms: Linux, Mac, Windows 98/XP/vista/7/8.1/10 Language: Native in Mandarin.

EXPERIENCE

2013 Sep - Queensborough Community College, Bayside, NY Current Math and computer science tutor, Mathematics Learning Center

- Tutored C++, checked coding of students’ project and homework.

- Provided Calculus, Algebra and Trigonometry assistance to students on a small-group basis

- Teach workshop for Basic Algebra, Calculus I classes, grade students' homework, focus on

- problem-solving strategies and concept understanding, ensure students pass course 2012 June - Manttle Security System Inc, Floral Park, NY 2014 May Operator

-Obtain Business of Installing, Servicing or Maintaining Security and Burglar Alarm System

-Specifically address customer’s requirements and concerns, and provide professional customer service to ensure satisfaction.

-Experienced onsite and online (remote) troubleshooting networking system.

-Skilled in installation and maintenance of Security System, Alarm System and Networking System.

2014 May- Queensborough Community College, Bayside, NY 2015 Sep Tech Fee, Internship Program

- Maintaining and fixing laptops, printers, scanners or any other related devices.

- Guiding students on using any electrical devices.

- Help the librarians with maintain the books and student registrations.

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